By the time consumers are transferred to a call center agent, things have escalated to the point where chatbots have the answers - and a...
Due to a glitch in JPMorgan Chase’s systems, some customers saw the personal information of other clients on Wednesday (Feb. 21). The bank has since...
Faster payment schemes are beginning to take root around the globe, and consumer payments are ready to embrace speed. Corporate payments? That’s another matter, as...
FedEx said on Thursday (Feb. 15) that it has found no evidence that private customer data was “misappropriated” when it was made visible on an...
When it comes to delivering a personalized, pleasant experience, the goals of consumers and hospitality operators are completely aligned. Get the Full Story Complete the form to unlock this article...
Retailers are always trying to learn more about their customers, and personal shopping is fast becoming a popular and important tool enabling them to gain...
How do you build a real, resilient and robust standard of best practices in data security? And how do you do it when just about...
Settling any type of lawsuit for big companies often comes with a large amount of press and thus a lot of eyes looking into the...