Hide and seek is fun when you’re five, but it’s a tedious cat-and-mouse affair after you grow up and it turns into an interminable bout...
The need for financial services providers to properly verify potential customersʼ identities took center stage in 2012 — the year HSBC, Europeʼs largest bank, was...
The pandemic has put small businesses in a world of financial hurt, with many looking to lenders for critical support. But lenders are facing their...
Traditional bank account opening methods have long involved visits to branches and face-to-face meetings with officials in which physical identification documents are presented. These...
Consumers’ ownership of smartphones has become all but ubiquitous in the U.S. More than three-quarters of Americans carry a smartphone, with average users checking their...
Exploiting stolen information to convince cell providers to migrate victims’ phone numbers to new SIM cards has become a common tactic for bad actors to...
Digital identity solutions have become increasingly widespread in recent years as alternatives or supplements to old-fashioned authentication methods like passwords. Multifactor authentication (MFA) and biometric...
What is consumer experience? That’s a trick question. In the era of the great digital shift, everything is consumer experience, including vital (but invisible) functions...
Consumers expect to be able to quickly and safely open new digital accounts with frictionless authentication processes, and they are willing to walk away if...