Consumers’ interactions with their financial institutions (FIs) are turning increasingly digital. Almost two-thirds have used digital methods to open accounts in the past year, for...
When the U.S. rolled out the Paycheck Protection Program (PPP), it lifted the veil on one of the biggest friction points in business banking today....
Multinational bank HSBC has selected Mitek to provide biometric identification services for U.S. premier checking account customers, according to a report from Biometric Update. Mitek...
As PYMNTS continues tracking a multitude of factors surrounding the COVID-19 pandemic and how it’s changing the ways we live and work, the digital shift...
Incorrect or late deliveries can frustrate consumers, especially in a climate in which home-delivered goods reliance skyrocketed so highly that one-day delivery quickly became a...
Delivering packages to the wrong address leaves customers frustrated, and sours eCommerce platforms' efforts to optimize their onboarding and checkout experiences, says Rodrigo Rodríguez of...
People in the developed world tend to have skewed views of developing countries that they’re unlikely to ever visit — like Cambodia, according to Matthew...
Consumers want a speedy, Amazon-like experience when creating accounts with their banks, but keeping fraudsters from slipping in among genuine users can be a challenge....