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From AI Assistants to Operational Agents: Where Issuers Can Act Now

From AI Assistants to Operational Agents: Where Issuers Can Act Now
From AI Assistants to Operational Agents: Where Issuers Can Act Now
August 14, 2026  |  Opinion

Success with agentic AI will depend on how well banks redesign their operational foundations, Thales Head of AI-Driven Operations Platform Amélie Tournant Fourel writes in a...

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Billtrust CTO Says a 1% AI Error Rate Can Create 100 Problems a Day
Billtrust CTO Says a 1% AI Error Rate Can Create 100 Problems a Day
August 13, 2026  |  Opinion

Clean data, strong governance and meaningful human oversight are essential to agentic AI, Billtrust Chief Technology Officer John Landy writes in a new PYMNTS eBook, “Building...

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WEX Turns a Three-Person Team Into an AI Blueprint
WEX Turns a Three-Person Team Into an AI Blueprint
August 12, 2026  |  Opinion

Agentic AI changes more than workflows, it changes how an organization operates, WEX Chief Digital Officer Karen Stroup writes in a new PYMNTS eBook, “Building...

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Credit Unions Give AI the Legwork and Humans the Last Word
Credit Unions Give AI the Legwork and Humans the Last Word
August 11, 2026  |  Opinion

In launching AI, credit unions should start with workflows where risk can be managed and human oversight remains central, Velera EVP, Chief Product and Technology...

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Who Owns the Customer Relationship When Agents Make Payments?
Who Owns the Customer Relationship When Agents Make Payments?
August 10, 2026  |  Opinion

Agentic AI requires transforming the relationship between companies and customers, Synchrony SVP, AI Technology and Transformation Mike Storiale writes in a new PYMNTS eBook, “Building the...

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Splitit CEO Says Card-Linked Payments Can Save AI Sales
Splitit CEO Says Card-Linked Payments Can Save AI Sales
August 07, 2026  |  Opinion

Card-linked installments can help prevent payment failures in agentic AI commerce, Splitit CEO Nandan Sheth writes in a new PYMNTS eBook, “Building the Agent-Ready Payments...

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Item-Level Data Gives AI Agents Smarter Buying Power
Item-Level Data Gives AI Agents Smarter Buying Power
August 06, 2026  |  Opinion

The agentic enterprise will be built through deliberate decisions about where to trust agents, FIS Head of Product Management, Payment Networks Mladen Vladic writes in...

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i2c CEO Says AI Agents Make Entire Workflows Disappear
i2c CEO Says AI Agents Make Entire Workflows Disappear
August 05, 2026  |  Opinion

The organizations scaling agentic AI successfully are building guardrails before they need them, i2c CEO Amir Wain writes in a new PYMNTS eBook, “Building the...

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