The results are in. Merchants in the subscription video on demand/over the top (SVOD/OTT) market continue to dominate the Subscription Commerce Conversion Index™. Based on...
Despite the flurry of new payment options – mobile wallets, wire transfers and credit and debit cards, among others – cash is continuing to sit...
Cybercrime targeting contact centers jumped by 113 percent in 2017 as fraudsters drove out the weakest commerce link. Chris Bauserman, NICE inContact VP, says protecting...
Call centers are getting a dose of intelligence – artificial intelligence, that is. Challenged with rising customer expectations and security concerns contact centers around the...
It isn’t an easy year to be an apparel retailer. Americans spend about half as much on apparel and accessories today than they did...
Cash plays an outsized role in Mexico’s economy. Whether it’s a convenience store, a restaurant or an online marketplace, when it comes to running...
Modern consumers want it all: free shipping, live site support, product reviews, many types of payment acceptance and, especially, quick checkout times. If they don’t...
Cash’s role in commerce dates back to 600 B.C. and, given its centuries-old influence in commerce, it’s no wonder it still thrives in today’s global...
Some habits die hard. And, when it comes to the cold, hard stuff, Spaniards are less than willing to give up on their payment of...