There’s not much argument against self-checkout systems as a means of improving the customer experience. But at least a temporary blowback to the technology has...
We all have certain moods and comfort zones when shopping. For some purchases – costly designer fashion and jewelry, luxury cars and major household goods,...
Consumers are interested in unattended commerce – and not only soda and candy from vending machines. They are looking to purchase all sorts of products and services...
Consumers’ interest in unattended commerce goes far beyond candy and soda vending machines. There are 48.6 million consumers in the U.S. who would like to...
Visual search and in-store kiosks are coming more into focus, with the category powering consumer adoption and shopping at a pace that has led executives...
With digital innovation in delivery and click-and-collect in its quick-service restaurants (QSRs), Yum! Brands reported that worldwide system sales excluding foreign currency translation increased 10...
Automated retail is a burgeoning space, with sales growth via many unattended retail devices significantly increasing. However, the industry faces challenges from old machines that haven’t been updated and...
Bank customers increasingly prefer self-service transactions over branch visits, and financial institutions (FIs) are meeting them where there. Investments in features — such as remote...
Self-service retail is, of course, a fancy term that replaces the traditional vending machine moniker (though kiosks and other digital- and mobile-anchored technologies are rapidly...