U.S. Attorney General William Barr wrote an open letter to Facebook asking it to postpone plans to encrypt messages on the company’s three services until...
Instant payments are more promise than reality in the US. Citi’s global head of payments and receivables, Manish Kohli, tells Karen Webster that lack of...
Instagram and its parent company Facebook are working on a new type of messaging app to rival Snapchat, according to a report by The Verge....
Groupon has acquired an AI-driven voice and text messaging tool called Presence AI, according to a press release. Get the Full Story Complete the form...
Internet safety authorities uncovered a means of hacking chats on WhatsApp last year, but Facebook has yet to fix the security flaws, The Financial Times...
For better or worse, call centers are often retailers’ public face. Customer service can make a stronger impression on consumers than other factors like price,...
Slow service doesn't fly when customers connect with airlines across different channels. That's why airlines are turning to artificial intelligence (AI) to give human agents...
Shopify merchants will now be able to chat with customers through Apple Business Chat inside of Shopify Ping, the company said in a blog post...