Instagram and its parent company Facebook are working on a new type of messaging app to rival Snapchat, according to a report by The Verge....
Groupon has acquired an AI-driven voice and text messaging tool called Presence AI, according to a press release. The tool is meant to enhance a...
Internet safety authorities uncovered a means of hacking chats on WhatsApp last year, but Facebook has yet to fix the security flaws, The Financial Times...
For better or worse, call centers are often retailers’ public face. Customer service can make a stronger impression on consumers than other factors like price,...
Slow service doesn't fly when customers connect with airlines across different channels. That's why airlines are turning to artificial intelligence (AI) to give human agents...
Shopify merchants will now be able to chat with customers through Apple Business Chat inside of Shopify Ping, the company said in a blog post...
India is asking messaging service WhatsApp to put a digital fingerprint on every message sent by the service, but without breaking the encryption, according to...
Line, the Asian messaging company majority owned by Naver, the South Korean Internet search company, is expanding its business into payments and other FinTech services....
Social media giant Facebook will embrace what CEO Mark Zuckerberg has termed “privacy-focused” communications marked by encrypted services, the executive said in a blog post...