There’s a rule of thumb at fast food and quick-serve restaurants (QSR): a seven-second reduction in customer wait time results in an average 1 percent...
Seamlessness is a universal preference, but friction-filled obstacles tend to find their way into all kinds of transactions. Whether the resistance is caused by meddling...
Panera revealed the data of millions of customers for eight months or more before removing it from the bakery restaurant’s website Monday (April 2), reported...
Kiosks aren’t just for selling tickets or providing customers with another way to order a meal. They can personalize the guest experience too. “Our take...
After acquiring Whole Foods in 2017, it appears Amazon is making the same moves the grocer would have made on its own to face increasing...
After raising $10 million in Series B funding, delivery logistics platform Bringg has landed another $12 million from investors, TechCrunch reported Thursday (Jan. 17). It includes investments from...
Panera Bread is rebuying Au Bon Pain, though for how much remains to be seen. Panera and Au Bon Pain have a long and peculiar history...
Facebook has officially announced a new feature allowing its U.S. users to order food from local restaurants through the Facebook app. According to TechCrunch, the...
Engaging with consumers and boosting positive customer experience is something that’s in constant motion for brick-and-mortar retailers and restaurateurs. Naturally, technology plays a big role...