Think of 2021 as the year customer experience started to transform the back office, says Dushyant Sharma, founder and CEO of Paymentus. This year, look...
Last year saw workers around the world move out of survival mode and dedicate themselves to finding solutions to meet the needs of our new...
Working from home gave fraudsters new vulnerabilities to exploit as companies were forced to reinvent business processes using distributed teams. Nithai Barzam, chief operating officer...
The COVID pandemic disrupted all of our lives, forcing us to find new ways to work, play and shop. Digitally mature companies proved up to...
Just as today’s online consumer wants control over how they pay, employees are finding that they have more employment choices than ever before. They also...
Last year brought us the “Great Resignation” as more and more people quit their jobs to work for themselves. As those entrepreneurs turn to digital...
2021 opened customers’ eyes to the possibilities of digital-first banking. In 2022, says Anuj Nayar, financial health officer of Lending Club, we can only expect...
Companies large and small turned to data for up-to-the-minute consumer insights during a topsy-turvy 2021. Look for that trend to accelerate in 2022, says Brad...
Retailers stepped up to the plate for non-prime customers in 2021, offering installment programs that gave more people access to products and services. Orlando Zayas,...