PYMNTS eBook

How Payments Companies Are Making the Personal Touch Pay Off

How Payments Companies Are Making the Personal Touch Pay Off
How Payments Companies Are Making the Personal Touch Pay Off
May 07, 2025  |  Opinion

A personal touch pays dividends in customer loyalty, Maverick Payments VP, Client Services Maria Mejia writes in a new PYMNTS eBook, “The Listening Economy: How...

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The Other Reason That Businesses Need to Know Their Customer
The Other Reason That Businesses Need to Know Their Customer
May 06, 2025  |  Opinion

Understanding a customer’s business inspires proactive solutions, Marqeta Head of Global Strategic Partnerships Anat Hoida writes in a new PYMNTS eBook, “The Listening Economy: How...

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Arculus CPO Sees ‘Fundamental Shift’ in Payments Landscape
Arculus CPO Sees ‘Fundamental Shift’ in Payments Landscape
May 05, 2025  |  Opinion

Insights come from listening to customers, CompoSecure/Arculus Chief Product and Innovation Officer Dr. Adam Lowe writes in a new PYMNTS eBook, “The Listening Economy: How...

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Flipping the Script: How Smart Companies Turn Payouts Into Profits
Flipping the Script: How Smart Companies Turn Payouts Into Profits
May 02, 2025  |  Opinion

With embedded banking plus issuing, companies can gain revenue from payouts, Ingo Payments SVP, Strategic Partnerships Jon Gaskell writes in a new PYMNTS eBook, “The Listening...

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FIS: ‘Show-Tell-Show’ Approach Bolsters FinTech Client Success
FIS: ‘Show-Tell-Show’ Approach Bolsters FinTech Client Success
May 01, 2025  |  Opinion

Fostering a collaborative environment is key in helping clients meet challenges, FIS Vice President, Customer Success Meghan Oakes writes in a new PYMNTS eBook, “The...

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Trust-Based Partnerships Are the New Currency of Success
Trust-Based Partnerships Are the New Currency of Success
April 30, 2025  |  Opinion

Trust elevates client relationships into strategic partnerships, Coupa Chief Customer Officer John Frank writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations...

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How an ‘Ears First’ Strategy Turns Conversations Into Client Outcomes
How an ‘Ears First’ Strategy Turns Conversations Into Client Outcomes
April 29, 2025  |  Opinion

An “ears first” approach to customer conversations yields insights, Boost Payment Solutions Head of Product and Commercialization Zachary Held writes in a new PYMNTS eBook,...

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Visa Leverages the Listening Economy to Solve Customer Pain Points
Visa Leverages the Listening Economy to Solve Customer Pain Points
April 28, 2025  |  Opinion

Empathy combined with creativity leads to products that help clients unlock their potential, Visa Global Head of Acceptance Solutions Rob Cameron writes in a new...

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