It’s been said that the first step toward solving a problem is acknowledging you have one. But in the case of retail returns, the industry’s...
The pandemic has given eCommerce adoption an unprecedented boost these past two years, but alongside the surge in online shopping and increase in the number...
Like clockwork or the rising sun, each new year in the retail industry also reliably brings with it a flurry of January White Sales, spawned...
As the rise of the omicron variant brings the pandemic back to the top of mind for consumers, if it wasn’t there already, providers of...
COVID-19 has ushered in an age of cancellations, with waves of conferences, concerts and vacations being put on hold. So, how do you keep those...
Need to downsize that beautiful new couch that you adore but just doesn’t fit in your living room? Or offload that new pair of trousers...
Hospitality service providers’ cancellation and refund policies significantly impact consumers’ interest in using their services again. In fact, 76% of consumers “agree” or “strongly agree”...
What did holiday shopping look like this year? Well, we recently reported on how Mastercard — a company that just acquired Dynamic Yield from McDonald’s...
Despite the pandemic, 113 million U.S. consumers booked reservations at hotels, attractions or live events between September 2020 and September 2021. More than half —...