Keeping consumers happy enough to make them loyal customers is no easy task, particularly as the list of things they are looking for in a...
The world going into holiday 2018 is a very different place than it was even a year ago – though the changes may not be...
Call centers are facing the potential of fraud from inside and outside their facilities, and they are taking multi-pronged approaches to tackle these security challenges. At the...
While giving the customer what they want is always advisable, knowing exactly what it is can be challenging, as needs depend greatly on context. Some things are always...
It’s not an easy thing to build a loyal customer base, and keep it that way. Just ask the team at Walmart, as it fights...
One out of every 10 Starbucks orders goes through its mobile app – and though Starbucks is more successful than your average player with mobile,...
When it comes to interior design or spicing your Thanksgiving turkey, there is something to be said for a “less is more” aesthetic. But in...
Increasingly everything is online these days, up to and including consumer identity. That means many things are changing for the better: Checks, for the first...
The fact that things are going digital isn’t shocking or even news – it has seemingly been the drift of things for over two decades....