A comprehensive study of U.S. grocery and non-grocery retailers with annual revenues exceeding $500 million has laid bare the critical link between data readiness and...
Enterprises are expanding their use of artificial intelligence (AI) in customer experience to encompass the entirety of the process, not just relegating it to back-office...
Generative artificial intelligence (GenAI) is rapidly transitioning from a futuristic concept to a tangible force reshaping the healthcare landscape. Buoyed by early successes, healthcare firms...
Chief marketing officers (CMOs) are expanding their use of generative artificial intelligence (GenAI) beyond simple applications, seeking deeper integration for more business impact. However roadblocks...
Credit union (CU) executives understand the importance of innovation. However, PYMNTS Intelligence uncovered a disconnect between how some CUs measure innovation success among different performance...
Brands use loyalty programs to increase sales, acquire and retain members, enhance the customer experience and create advocates. Return on investment (ROI) is foremost among...
According to our recent “C(AI)O Report: High Impact, Big Reward: Meet the GenAI-Focused CFO,” six in 10 CFOs say generative AI (GenAI) is the greatest...
PYMNTS asked business leaders for their take on how to plan for the rest of 2023, and what they are telling their teams to focus...
“It’s a really difficult time to be a CFO and think strategically,” OpenEnvoy CEO Matt Tillman told PYMNTS’ Karen Webster. “Lately, it’s been more about,...