Sierra

In the GenAI Era, Why Are Customer Service Chatbots Dumb?
In the GenAI Era, Why Are Customer Service Chatbots Dumb?
February 20, 2025  |  artificial intelligence

When ChatGPT first burst onto the scene, it sparked a wave of enthusiasm about how generative artificial intelligence (GenAI) could revolutionize online customer service. Finally,...

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OpenAI Chairman Bret Taylor Launches AI Chatbot Startup Sierra
OpenAI Chairman Bret Taylor Launches AI Chatbot Startup Sierra
February 14, 2024  |  artificial intelligence

OpenAI Chairman Bret Taylor has launched Sierra, an artificial intelligence (AI) chatbot startup, aiming to develop conversational AI agents specifically designed for businesses. Taylor told Bloomberg Technology that Sierra...

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AI Startup Sierra Aims to Raise $85 Million to Tackle Business ‘Problems’
AI Startup Sierra Aims to Raise $85 Million to Tackle Business ‘Problems’
January 26, 2024  |  Artificial Intelligence

Sierra, an enterprise-focused AI startup co-founded by OpenAI Chairman Bret Taylor and former Google executive Clay Bavor, is reportedly on the verge of achieving unicorn status with a new investment. Sequoia...

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TJX Finds ‘Tremendous Advantage’ in Off-Price Offerings
TJX Finds ‘Tremendous Advantage’ in Off-Price Offerings
November 16, 2022  |  Retail

Apparel retailer TJX reported an increase in sales Wednesday (Nov. 16), a development the company’s CEO attributed to consumers “treasure hunting” for the chain’s off-price offerings. “Looking...

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