Payments company Block has introduced an artificial intelligence model trained solely using human conversation. Dessa, as the model is known, learned to hold real-time conversations...
Otter.ai secured $320 million in growth financing from General Catalyst’s Customer Value Fund (CVF) to accelerate the growth of its artificial intelligence notetaker and conversational...
A L’Oréal adviser who needed to issue a customer a discount code once clicked through about 15 screens over 10 minutes. Now the adviser types...
A policyholder calls her insurance agency to ask what she owes. An artificial intelligence (AI) agent answers, pulls the balance and logs the call in...
A test drive at Cars24 lasts about an hour. Buyers raise loan worries, point out problems with the car and ask questions the salesperson may...
Microsoft has launched three new artificial intelligence models that can be used to power customer service agents, multilingual assistants, interactive learning experiences and live captions...
Artificial intelligence agents are showing up everywhere. Meta released its Muse personal AI agent on Sept. 8, and it reached the top of Apple’s free...
McDonald’s will deploy ArchIQ, an artificial intelligence-powered restaurant operating system, across its network, with U.S. rollout starting in 2027. Its drive-thru voice agent, Archy, takes...