Artificial intelligence is getting better at decoding human emotions, and businesses are using the software to improve customer interactions and drive sales. Get the Full...
Zendesk is hoping that its $4.13 billion acquisition of Momentive Global, which owns SurveyMonkey, will give it the power to see what users and consumers...
Software-as-a-Service (SaaS) support platforms have more to worry about than solving customer service problems — they must manage the backlash when interrupted subscription payments shut...
Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....