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Trackers

AI GAP

NOVEMBER 2018 STUDY

INSIDE THE NOVEMBER STUDY

71 percent of FIs use data mining technology

59 percent of FIs that use deep learning say it benefits them by improving customer satisfaction

81 percent of FIs say they measure ROI on learning systems by how it can improve their margins

B2B API

DECEMBER 2018 TRACKER

INSIDE THE DECEMBER TRACKER

An interview with Patrick Poulin, CEO of API testing platform API Fortress, on the importance of API testing, his thoughts on emerging use cases and how shifting data views could affect the future of banking-related APIs.

Notable headlines from the B2B API industry, including what goes into creating proper security measures when linking APIs to other networks.

A directory of more than 50 top B2B API platform providers, including one new addition.

B2B PAYMENTS TIPPING POINT

SEPTEMBER 2018 REPORT

INSIDE THE SEPTEMBER TRACKER

34 percent of companies say their use of ePayables will increase in the next three years.

More than 35 percent of companies earning more than $1 billion per year have already adopted accounts payable automation.

61 percent of businesses say that Real-Time Payments would improve their payroll operations.

CALL CENTER COMMERCE

NOVEMBER 2018 TRACKER

INSIDE THE NOVEMBER TRACKER

Notable headlines and trends from around the call center space, including the latest on new solutions for biometric customer authentication solutions and shielding sensitive payment information.

An interview with Mike Shay, senior vice president of global member services for TechStyle Fashion Group, on leveraging human agents, AI, ML and other digital tools to better serve customers

A provider directory featuring 80 of the top players in the space, including 10 additions.

CFO's Guide to Managing FX Risk and Volatility

AUGUST 2018 TRACKER

INSIDE THE AUGUST PLAYBOOK

More than 75 percent of all U.S. stock market trades were made using algorithms in 2014.

Brexit caused the dollar/pound exchange rate to double overnight from $0.38 USD/£1 to $0.96 USD/£1.

The global currency swap market’s value was estimated at $94.5 trillion as of December 2017.

COMMERCE CONNECTED

NOVEMBER 2018 REPORT

INSIDE THE NOVEMBER PLAYBOOK

How QSR investments in new mobile strategies and technologies are affecting the $200 billion industry

Headlines from around the connected QSR world, including the latest developments from Chick-fil-A, Dunkin’ Donuts, Starbucks and more

A deep dive into consumer adoption and spending in the restaurant and QSR space

CONNECTED CONSUMER

MAY 2018 REPORT

INSIDE THE MAY PLAYBOOK

Millennials make an average of 19.3 purchases every year

25 percent of the Bridge Millennials that buy online prefer Amazon

50 percent of consumers preferred omnichannel shopping experiences

contextual commerce

MAY 2018 TRACKER

INSIDE THE MAY REPORT

Consumers are going social: 81 percent of consumers who have engaged in contextual commerce say they make at least some purchases via social media.

Shoppers have a need for speed: 59 percent of consumers who have engaged in contextual commerce say they did so because it offered a “much faster buying experience.”

The consumers spending the most are the happiest: 82 percent of shoppers who spend more than $50 per purchase reported having a positive experience, compared to 24 percent of those who spent less than $25.

credit union

INSIDE THE DECEMBER/JANUARY TRACKER

An interview with Colleen Kelly, general counsel of the Credit Union National Association, on what AML/BSA requirements mean for credit unions and the “two-way street” in which CUs and law enforcement collaborate to fight financial crimes

Notable headlines from around the credit union space, including news on shifting regulations and the technological changes that are changing the way credit unions engage with their members

DIGITAL BANKING

OCTOBER 2018 TRACKER

INSIDE THE OCTOBER TRACKER

An interview with Bill Nelson, CEO of the Financial Services Information Sharing and Analysis Center, on why banks and FIs should share data on fraud in order to boost AI- and ML-based defense systems.

Notable recent news from around the space, including the latest on security breaches and the debut of new mobile banking offerings

Rankings of over 300 top providers from around the space

DIGITAL CONSUMER

OCTOBER 2018 REPORT

INSIDE THE OCTOBER REPORT

$13 billion: Projected size of the global AR market by 2023

50%: Increase in Lowe’s conversion rates after introducing AR

53%: Share of consumers interested in using AR in the next six months

DIGITAL DRIVE

JANUARY 2018 REPORT

INSIDE THE JANUARY TRACKER

135 million U.S. commuters annually spend $212 billion in commerce as they drive to and from their workplaces and homes.

40 percent of these commuter spend over $18.7 billion getting their daily caffeine fix, while 54 percent order-ahead and pay for food influencing $47.3 billion in commerce every year.

66 percent of commuters who make mobile order ahead purchases today would do so more often if in-vehicle commerce was available in their vehicle.

21 percent of commuters who do not currently connect to internet while commuting would be interested in owning a self-driving car.

DIGITAL FRAUD

NOVEMBER 2018 TRACKER

INSIDE THE NOVEMBER TRACKER

An interview with Nick Huzar, CEO and co-founder of OfferUp, on the threats facing marketplace platforms and the need for smarter authentication tools

A deep dive exploring the security challenges created by real-time payment offerings

Notable headlines from around the space, including news on recent security breaches and the industry’s top solution debuts

DIGITAL IDENTITY

NOVEMBER 2018 TRACKER

INSIDE THE NOVEMBER TRACKER

Paul Mennega, COO of Goldmoney, a Canadian financial services firm that allows clients to buy, sell and trade gold and other precious metals, offers an under-the-hood look at how the company is working to implement new digital identity tools

Rankings of the top providers in the space, and profiles of more than 150 players

News and headlines on digital ID credential developments in Europe, the Middle East, Africa and beyond

DIGITAL IDENTITY LIFESTYLE CAPSULE

SEPTEMBER 2018 TRACKER

INSIDE THE SEPTEMBER TRACKER

Colleen Manaher, executive director at the U.S. Customs and Border Patrol on how 47 percent of consumers must submit their email addresses to access existing accounts.

67 percent of consumers who have used facial recognition authentication prefer it for its security.

54 percent of consumers aged 25 to 34 prefer fast authentication processes.

Disbursements

NOVEMBER 2018 TRACKER

INSIDE THE OCTOBER TRACKER

Tommy Mayfield, founder and CEO of babysitting hiring service Wyndy, on using mobile disbursements to improve the hiring process for both babysitters and parents

Notable headlines from around the space, including the latest developments surrounding the gig economy

A directory and profiles of more than 100 providers, including three new additions

Enterprise Retail Grocery Report

OCTOBER 2018 REPORT

INSIDE THE report

Grocery or food at home products make up 20 percent of all consumer retail spending

Cost, convenience and choice of product are the three most important factors for consumers when choosing a grocery retailer

The average customer spends more than $4,000 a year on food and makes over 40 visits to grocery stores each year

FASTER PAYMENTS

DECEMBER 2018 TRACKER

INSIDE THE DECEMBER TRACKER

The biggest developments from across the faster payments landscape, including Crédit Agricole Italia’s new instant payments capabilities and GFFT’s U.S. Faster Payments Council launch

An interview with Mario De Lorenzo, director of the Central Institutions Division at SIA, on both providing central banks’ RTGS infrastructure and protecting it

FINANCIAL INCLUSION

march 2016 TRACKER

The PYMNTS.com Financial Inclusion TrackerTM, powered by Mozido, is designed provide governments, financial institutions, telecoms, retailers, and others interested in understanding the financial inclusion landscape, an organizing framework for evaluating the many players that provide digital financial inclusion services to underbanked and unbanked populations around the world.

GLOBAL PAYMENTS ARCHITECTURE

SEPTEMBER 2018 PLAYBOOK

INSIDE THE REPORT

St. John’s College treasurer and chief financial officer Michael Duran explains the payment methods the college uses to facilitate smoother delivery and reconciliation of tuition payments

A Deep Dive into the benefits of using receivables platforms to reconcile payments and reduce the likelihood of late payments

A sidebar story on how automotive supply manufacturer Haartz Corporation thinks locally across a global network

The latest headlines on B2B payments in the travel, manufacturing and business sectors

GLOBAL PAYMENTS PLAYBOOK

SEPTEMBER 2018 PLAYBOOK

INSIDE THE PLAYBOOK

$10 billion: Value saved in digitized deposits via the Aadhaar payment app in the last three years

$600 million: Amount Alibaba invested in AI company SenseTime

34: Number of countries participating in the SCT Inst scheme

INNOVATION READINESS

AUGUST 2018 PLAYBOOK

INSIDE THE AUGUST PLAYBOOK

53 percent of top performing FIs plan to focus on consumer engagement in the next three years.

91 percent of FIs that use sandbox technology rate their latest innovations as “very” or “extremely” successful.

67 percent of top performing FIs say they consider increased revenue per customer as a way to measure new innovations’ ROI.

INTELLIGENCE OF THINGS

NOVEMBER 2018 TRACKER

INSIDE THE NOVEMBER TRACKER

Profiles of 296 IoT solution providers

PYMNTS interviews Adriel Lubarsky, director of business development for Udelv, about deliveries via self-driving vehicles, and talks to Jill North, the city of San José’s innovation program manager, about how the city will partner with Mercedes-Benz and Bosch to test an autonomous ride-hailing service

The latest news on IoT developments, from new research on how hackers could use IoT appliances to overload power grids, to Arm’s new partnerships with Intel, MyDevices and Arduino

KIOSK AND RETAIL

MAY 2018 REPORT

INSIDE THE MAY REPORT

More than $1 billion worth of kiosks were ordered in 2015

1,000 new food and beverage kiosks were installed in 2016

Food and Beverage kiosks produced $218 million in 2016

MOBILE ORDER-AHEAD

NOVEMBER 2018 TRACKER

INSIDE THE NOVEMBER TRACKER

John Diaz, vice president of product management at education technology and services company Blackboard, on enabling secure mobile order-ahead for college students

Notable news and trends from around the space, including a new solution for more secure meal pickup and efforts from major QSRs to entice app users with promotions

A directory with profiles of the top mobile order-ahead apps

MPOS

DECEMBER 2018 TRACKER

INSIDE THE DECEMBER TRACKER

Lisa Hansell, development manager of the Wissahickon Valley Watershed Association, on why nonprofits need mPOS to improve payments security and net more donations.

The latest headlines and trends from around the mPOS industry, including the debut of cryptocurrency acceptance features and recent partnerships and acquisitions.

Profiles of 310 providers in the space, including three new additions

Omni Developer

May 2018 Report

INSIDE THE May REPORT:

Benjamin Lord, executive director of global eCommerce and omnichannel sales at NARS Cosmetics, on how the company has turned to AR, AI and personalization technology to stand out from the cosmetics crowd

Notable news updates, including recent headlines on the latest omnichannel investments from retailers

A Deep Dive examining customers’ preferences surrounding health and beauty retailers’ branded mobile apps

Profiles for nearly 300 of the biggest players in the space, including six new additions

Omni Security and Authentication

NOVEMBER 2018 REPORT

INSIDE THE NOVEMBER REPORT

Shamoun Siddiqui, vice president and chief information security officer at Neiman Marcus, on the challenges and benefits of using AI and ML to curb cybercrime

A Deep Dive exploring how retailers are using 3D Secure 2.0 and other tools to safeguard consumers from retail fraud

Notable headlines from around the space, including news on recent security breaches and the latest security debuts

OMNI USAGE

JUNE 2018 REPORT

INSIDE THE JUNE REPORT

Notable news updates, including recent investments in online delivery and pickup programs from industry leaders like Target and Walmart

Brian Zone, owner and founder of Long Island Apothecary, on how small pharmacies like his are working to compete with larger retailers’ omnichannel offerings

Profiles for hundreds of the largest players in the space, including four new additions

Optimization and ePayables

DECEMBER 2018 PLAYBOOK

INSIDE THE DECEMBER PLAYBOOK

43 percent: share of businesses that see improved data security as a key benefit of ePayables

35 percent: portion of businesses earning more than $1 billion per year that are highly optimized

21 percent: share of businesses planning to adopt ePayables in the next three years

PAYING AT THE PUMP

NOVEMBER 2018 REPORT

INSIDE THE NOVEMBER REPORT

68 percent of adults who pay for gas with mobile apps buy it as often as once per week

73 percent of users who pay for gas with mobile apps said they are more likely to visit the store again if the app experience is convenient

More than half (57 percent) of consumers who pay for gas using mobile apps say they would do so more often if the apps could also pay for c-store products

85 percent of Bridge Millennials say that receiving discounts is the most important feature of a gas app

PAYMENTS AS A SERVICE

APRIL 2018 TRACKER

INSIDE THE APRIL TRACKER

An interview with Elery Pfeffer, founder and CEO of Nift, on a gift and rewards distribution platform to promote local businesses

The latest news from around the PaaS world, from Mastercard’s new gas station chain partnership to JPMorgan Chase and TouchBistro’s collaboration on diners’ bill payments

A provider directory featuring profiles of more than 100 players in the space, including four new additions

PAYMENTS POWERING PLATFORMS

DECEMBER 2018 TRACKER

INSIDE THE DECEMBER TRACKER

An interview with John Russell, co-founder and CEO of fundraising and event management platform provider Webconnex, on how event planning and management platforms can use value-added features to reach new customers

A directory of more than 100 players, including four new additions

Notable headlines and trends from around the space, including the latest developments from Google and Amazon to expand and secure platform-powered payments

REAL-TIME PAYMENTS INNOVATION

OCTOBER 2018 PLAYBOOK

INSIDE THE OCTOBER PLAYBOOK

59 percent of businesses say real-time payments would improve their cash flow and certainty

70 percent of businesses say they would benefit from real-time payments’ instant funds availability

60 percent of companies that are interested in real-time payments are also pursuing B2B innovation

remote payments

DECEMBER 2018 STUDY

INSIDE THE DECEMBER 2018 STUDY

38.5 percent of shoppers were satisfied with using mobile payments

24.3 percent of consumers who spent more than $500 on their most recent purchase paid via smartphone

37.1 percent of consumers who typically pay via smartphone use embedded debit card payments

SMARTER PAYMENTS

DECEMBER 2018 TRACKER

Inside the December 2018 Tracker™

An interview with Dave O’Flynn, chief product officer of Engage Technology Partners, on how smarter payment solutions can enable faster and smarter payments to gig workers and encourage greater participation in the gig economy

A deep dive on the how regulations are focused on keeping payments safe while also encouraging innovation

Notable headlines from around space, including the latest data breach activity from Dunkin’ Donuts, the U.S. Postal Service and even at several levels of government

subscription commerce

NOVEMBER 2018 TRACKER

INSIDE THE NOVEMBER REPORT

Little Passports’ co-founder and co-CEO, Amy Norman, on how the subscription box company’s education-focused storytelling model goes a long way toward subscriber retention

A Deep Dive on the growth of vehicle subscriptions as an alternative to traditional buying and leasing models

Notable headlines from the subscription market, including the latest ventures from Disney, Netflix and Toyota

travel payments

JULY 2018 STUDY

INSIDE THE JULY STUDY

Four out of 10 travel operators struggle to manage multiple payment service providers.

82 percent of travel companies innovate to combat the loss of customers.

36 percent of travel companies expect innovations to decrease costs.

The global travel industry pays $75B on its payments structure every year.

UNATTENDED RETAIL

OCTOBER 2018 TRACKER

INSIDE THE OCTOBER TRACKER

Jason Palmer, co-founder of MobileQubes, explains how unattended kiosks allow consumers to rent smartphone battery packs, and how the company ensures they get returned

Profiles and rankings of more than 108 players in the space, including three additions

Notable news and trends, including a butcher’s vending machine for raw meat and Amazon Go’s major expansion plans

WORKFORCE SPEND MANAGEMENT TRACKER

october 2018 TRACKER

INSIDE THE OCTOBER REPORT

An interview with Torrey Tayenaka, founder and CEO of video production and marketing company Sparkhouse, on how the company uses corporate cards and reconciliation services to make sure everything stays on schedule

A Deep Dive into the ways that companies are using corporate cards to remove payment frictions for gig workers

The latest news and headlines on workforce spend management solutions

X-BORDER RECEIVABLES

MARCH 2018 REPORT

INSIDE THE MARCH REPORT

Rick Bryant, Volvo Car USA’s vice president of sales, on how the automaker aims to ease the pain of vehicle leasing for international students and their parents.

Notable headlines from around the space, including headlines on new blockchain solutions and global banking developments.