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Trackers

B2B API

SEPTEMBER 2018 TRACKER

INSIDE THE SEPTEMBER TRACKER

An interview with Mark Prethero, London Theatre Direct’s director of partnerships, who discusses how APIs are improving the theatergoing experience for customers and changing the “old-fashioned” culture of the West End’s theater businesses

A directory of more than 50 top B2B API platform providers

Notable headlines and trends from around the industry, including the latest news on electronic invoicing, cross-border payments and more

B2B PAYMENTS TIPPING POINT

SEPTEMBER 2018 TRACKER

INSIDE THE SEPTEMBER TRACKER

34 percent of companies say their use of ePayables will increase in the next three years.

More than 35 percent of companies earning more than $1 billion per year have already adopted accounts payable automation.

61 percent of businesses say that Real-Time Payments would improve their payroll operations.

CALL CENTER COMMERCE

SEPTEMBER 2018 TRACKER

INSIDE THE SEPTEMBER TRACKER

Notable headlines and trends from around the call center space, including the latest news on customer authentication solutions and government use of IVR for revenue collection

An interview with Allstate on using AI to quickly onboard call center agents

A provider directory featuring 70 of the top players in the space

CFO's Guide to Managing FX Risk and Volatility

AUGUST 2018 TRACKER

INSIDE THE AUGUST PLAYBOOK

More than 75 percent of all U.S. stock market trades were made using algorithms in 2014.

Brexit caused the dollar/pound exchange rate to double overnight from $0.38 USD/£1 to $0.96 USD/£1.

The global currency swap market’s value was estimated at $94.5 trillion as of December 2017.

COMMERCE CONNECTED

SEPTEMBER 2018 REPORT

INSIDE THE SEPTEMBER PLAYBOOK

How investments in new strategies and technologies are impacting the $682 billion grocery industry.

Headlines from around the connected retail world, including the latest developments from Amazon, Target, Walmart and more

A deep dive into consumer adoption and spending in the restaurant and grocery space

CONNECTED CONSUMER

MAY 2018 REPORT

INSIDE THE MAY PLAYBOOK

Millennials make an average of 19.3 purchases every year

25 percent of the Bridge Millennials that buy online prefer Amazon

50 percent of consumers preferred omnichannel shopping experiences

contextual commerce

MAY 2018 TRACKER

INSIDE THE MAY REPORT

Consumers are going social: 81 percent of consumers who have engaged in contextual commerce say they make at least some purchases via social media.

Shoppers have a need for speed: 59 percent of consumers who have engaged in contextual commerce say they did so because it offered a “much faster buying experience.”

The consumers spending the most are the happiest: 82 percent of shoppers who spend more than $50 per purchase reported having a positive experience, compared to 24 percent of those who spent less than $25.

credit union

SEPTEMBER/OCTOBER 2018 TRACKER

INSIDE THE SEPTEMBER/OCTOBER TRACKER

Jim Fenimore, United Nations Federal Credit Union’s senior vice president, and vice president Bill Thomas discuss the financial challenges U.N. workers face while based in 193 countries around the world — and how the CU works to address their unique needs.

Notable headlines from around the credit union space, including news on shifting regulations and emerging partnerships between former financial rivals.

DIGITAL BANKING

AUGUST 2018 TRACKER

INSIDE THE AUGUST TRACKER

An interview with Ryan Coon, co-founder and CEO of Avail, and Gino Zahnd, co-founder and CEO of Cozy, on the state of the online rental payments industry.

A directory of more than 100 players, including four new additions.

Notable headlines and trends around the space, including the latest developments in securing platforms-powered payments, from the debut of payment processing by Zillow to a new payments patent by Facebook.

DIGITAL CONSUMER

SEPTEMBER 2018 REPORT

INSIDE THE SEPTEMBER REPORT

50 percent: Conversion boost enjoyed by Indian merchants that implemented AI-based visual search functionality

1.1 billion: Number of listings through which AI-based image recognition technology can help consumers search

40 percent: Reduction in inventory made possible by AI-based management systems

DIGITAL DRIVE

JANUARY 2018 REPORT

INSIDE THE JANUARY TRACKER

135 million U.S. commuters annually spend $212 billion in commerce as they drive to and from their workplaces and homes.

40 percent of these commuter spend over $18.7 billion getting their daily caffeine fix, while 54 percent order-ahead and pay for food influencing $47.3 billion in commerce every year.

66 percent of commuters who make mobile order ahead purchases today would do so more often if in-vehicle commerce was available in their vehicle.

21 percent of commuters who do not currently connect to internet while commuting would be interested in owning a self-driving car.

DIGITAL FRAUD

SEPTEMBER 2018 TRACKER

INSIDE THE SEPTEMBER TRACKER

Anand Talwar, deposits and consumer strategy executive for digital-only bank Ally, discusses why companies need to get consumers on board with security standards.

A deep dive exploring the latest attack methods employed by fraudsters and the solutions security providers are using to stop them.

Notable headlines from around the space, including news on recent security breaches and the latest debuts from around the industry.

DIGITAL IDENTITY

AUGUST 2018 TRACKER

INSIDE THE AUGUST TRACKER

Colleen Manaher, executive director at the U.S. Customs and Border Patrol on how the agency is using biometrics like facial recognition to “change the face of air travel”

Rankings of the top providers in the space, and profiles of more than 150 players

News and headlines on the growing threat of cybercrime, the latest security breaches from around the space, and more

DIGITAL IDENTITY LIFESTYLE CAPSULE

SEPTEMBER 2018 TRACKER

INSIDE THE SEPTEMBER TRACKER

Colleen Manaher, executive director at the U.S. Customs and Border Patrol on how 47 percent of consumers must submit their email addresses to access existing accounts.

67 percent of consumers who have used facial recognition authentication prefer it for its security.

54 percent of consumers aged 25 to 34 prefer fast authentication processes.

Disbursements

SEPTEMBER 2018 TRACKER

INSIDE THE SEPTEMBER TRACKER

Andrew Crawford, head of BankMobile’s disbursements business, on how mobile disbursement tools are changing how college students receive loan payments.

A directory and profiles of more than 100 providers, including nine new additions.

Notable headlines from around the space, including the latest updates and debuts from the P2P payment space.

FASTER PAYMENTS

SEPTEMBER 2018 TRACKER

INSIDE THE SEPTEMBER TRACKER

The biggest developments from across the Faster Payments landscape, including SWIFT’s preparations for the upcoming launch of TIPS and the central bank of Aruba’s newly-inked agreement to bring an instant payments system to the country.

An interview with Julian Sawyer, COO of Starling Bank, on why — despite the expense and complication — forging a direct connection to the U.K. Faster Payments Service was a necessity for the challenger bank.

FINANCIAL INCLUSION

march 2016 TRACKER

The PYMNTS.com Financial Inclusion TrackerTM, powered by Mozido, is designed provide governments, financial institutions, telecoms, retailers, and others interested in understanding the financial inclusion landscape, an organizing framework for evaluating the many players that provide digital financial inclusion services to underbanked and unbanked populations around the world.

GLOBAL PAYMENTS ARCHITECTURE

SEPTEMBER 2018 PLAYBOOK

INSIDE THE REPORT

St. John’s College treasurer and chief financial officer Michael Duran explains the payment methods the college uses to facilitate smoother delivery and reconciliation of tuition payments

A Deep Dive into the benefits of using receivables platforms to reconcile payments and reduce the likelihood of late payments

A sidebar story on how automotive supply manufacturer Haartz Corporation thinks locally across a global network

The latest headlines on B2B payments in the travel, manufacturing and business sectors

INNOVATION READINESS

AUGUST 2018 PLAYBOOK

INSIDE THE AUGUST PLAYBOOK

53 percent of top performing FIs plan to focus on consumer engagement in the next three years.

91 percent of FIs that use sandbox technology rate their latest innovations as “very” or “extremely” successful.

67 percent of top performing FIs say they consider increased revenue per customer as a way to measure new innovations’ ROI.

INTELLIGENCE OF THINGS

AUGUST 2018 TRACKER

INSIDE THE AUGUST TRACKER

Profiles of 285 providers

An interview with Flytrex and the North Carolina Department of Transportation on piloting drone-based food delivery in Holly Springs.

The latest news on IoT developments, from T-Mobile’s nationwide narrow band IoT service to efforts to monitor the condition of airplane cargo during flight.

KIOSK AND RETAIL

MAY 2018 REPORT

INSIDE THE MAY REPORT

More than $1 billion worth of kiosks were ordered in 2015

1,000 new food and beverage kiosks were installed in 2016

Food and Beverage kiosks produced $218 million in 2016

MOBILE ORDER-AHEAD

AUGUST 2018 TRACKER

INSIDE THE AUGUST TRACKER

Naf Naf Grill CEO Paul Damico on how mobile ordering enables the Middle Eastern food chain to serve more customers, faster, and how the service is shaping its plans for the future.

A directory with profiles of the top mobile order-ahead apps

Notable news and trends from around the space, including Grubhhub’s LevelUp acquisition and a mobile ordering trial for in-stadium fans of the Philadelphia Phillies.

MPOS

SEPTEMBER 2018 TRACKER

INSIDE THE September TRACKER

An interview with New Mexico Piñon Coffee’s president, Matt Bregar, and business development manager, Madison Rumbaugh, on how mPOS systems can tailor their offerings to the food and beverage industry, where turnover is high and merchants sell across permanent and pop-up locations

The latest headlines and trends from around the mPOS industry, including security vulnerabilities recently discovered in leading card readers and one luxury fashion retailer’s new mPOS adoption

Profiles of 299 providers in the space, including four new additions

Omni Developer

May 2018 Report

INSIDE THE May REPORT:

Benjamin Lord, executive director of global eCommerce and omnichannel sales at NARS Cosmetics, on how the company has turned to AR, AI and personalization technology to stand out from the cosmetics crowd

Notable news updates, including recent headlines on the latest omnichannel investments from retailers

A Deep Dive examining customers’ preferences surrounding health and beauty retailers’ branded mobile apps

Profiles for nearly 300 of the biggest players in the space, including six new additions

Omni Security and Authentication

SEPTEMBER 2018 REPORT

INSIDE THE SEPTEMBER REPORT

An interview with Martin Wildberger, executive vice president of innovation and technology at Royal Bank of Canada, on using AI, machine learning, neural networks and other innovations to fight fraud and protect customers — no matter which channel they’re using to bank

A Deep Dive exploring how banks and other financial institutions are using data to safeguard consumers from cybercrime

Notable security and authentication headlines, including recent security breach news and the latest solution debuts

OMNI USAGE

JUNE 2018 REPORT

INSIDE THE JUNE REPORT

Notable news updates, including recent investments in online delivery and pickup programs from industry leaders like Target and Walmart

Brian Zone, owner and founder of Long Island Apothecary, on how small pharmacies like his are working to compete with larger retailers’ omnichannel offerings

Profiles for hundreds of the largest players in the space, including four new additions

PAYING AT THE PUMP

JULY 2018 TRACKER

INSIDE THE JULY TRACKER

57.4 percent of respondents said saving money is the main reason they use mobile apps when shopping for gas.

5.9 percent of respondents consider having the ability to pay for gas to be “very” or “extremely” important.

15 percent of non-app users said concerns about data security deter them from using mobile apps for gas purchases.

PAYMENTS AS A SERVICE

APRIL 2018 TRACKER

INSIDE THE APRIL TRACKER

An interview with Elery Pfeffer, founder and CEO of Nift, on a gift and rewards distribution platform to promote local businesses

The latest news from around the PaaS world, from Mastercard’s new gas station chain partnership to JPMorgan Chase and TouchBistro’s collaboration on diners’ bill payments

A provider directory featuring profiles of more than 100 players in the space, including four new additions

PAYMENTS POWERING PLATFORMS

SEPTEMBER 2018 TRACKER

INSIDE THE SEPTEMBER TRACKER

An interview with Mike Sutter, senior director and general manager of commerce at HomeAway, on how the company is working to use real-time data and analytics to simplify travel payments

A directory of more than 100 players, including four new additions

Notable headlines and trends from around the space, including the latest developments in securing platforms-powered payments and updates from travel players like Airbnb and Google

SMARTER PAYMENTS

AUGUST 2018 TRACKER

INSIDE THE AUGUST TRACKER

An interview with Manish Kohli, global head of payments for Citi’s Treasury and Trade Solutions, on the five pillars of payment rail infrastructure and how banks that fail to adhere risk being alienated by their customers

A data-driven deep dive into blockchain’s potential in payment rail ecosystems

Notable headlines from around space, including developments from Mastercard, PayStand, SWIFT, Ripple and more

subscription commerce

JULY 2018 TRACKER

INSIDE THE AUGUST REPORT

An interview with David Gurian-Peck, The New York Times’ vice president of subscription growth and planning, about the news organization’s recent success in keeping paid subscribers beyond the expiration of their introductory rates.

A Deep Dive on the current state of the subscription meal kit market and new competition from digital grocery shopping.

Notable headlines from the subscription market, including how subscriptions are being used by automakers, video game companies and more.

travel payments

JULY 2018 STUDY

INSIDE THE JULY STUDY

Four out of 10 travel operators struggle to manage multiple payment service providers.

82 percent of travel companies innovate to combat the loss of customers.

36 percent of travel companies expect innovations to decrease costs.

The global travel industry pays $75B on its payments structure every year.

UNATTENDED RETAIL

AUGUST 2018 TRACKER

INSIDE THE AUGUST TRACKER

Jewelry designer Marla Aaron on selling her 14-karat gold necklaces and other fine jewelry in an outdoor vending machine

Profiles and rankings of more than 105 players in the space, including four new entries

Notable news and trends, including the latest payment methods accepted by unattended kiosks, ranging from cryptocurrency to biometrics

WORKFORCE SPEND MANAGEMENT TRACKER

AUGUST 2018 TRACKER

INSIDE THE AUGUST REPORT

An interview with Bevi co-founder Frank Lee on the expense management services the company uses to reimburse its field-based water technicians and keep them motivated to act as brand ambassadors

A Deep Dive on how universities are providing their event planners with corporate cards to combat fraud, increase productivity and better track and understand spending

The latest news and headlines on workforce spend management solutions

X-BORDER RECEIVABLES

MARCH 2018 REPORT

INSIDE THE MARCH REPORT

Rick Bryant, Volvo Car USA’s vice president of sales, on how the automaker aims to ease the pain of vehicle leasing for international students and their parents.

Notable headlines from around the space, including headlines on new blockchain solutions and global banking developments.