Consumers can now ask Alexa for the status of their Uber Eats orders. The integration of Uber Eats with Amazon Echo devices in the United States enables real-time, hands-free order tracking via the voice assistant, the companies said in a Thursday (May 4) press release. “We know that consumers are busier than...
Domino’s was one of the first innovators on the digital ordering scene, debuting order trackers and store locators with consumers in 2007. Over a decade in, Domino’s is reinventing its mobile ordering to keep up with its customers' shifting preferences. In this month’s Mobile Order-Ahead...
A large number of people received Amazon Echoes and Fitbits this holiday season, according to Apple’s App Store, CNBC reported on Thursday (Dec. 26). Amazon’s Alexa app, which assists users in setting up their devices, topped the App Store’s free apps list. Last week’s top...
Voice-assisted and voice-activated devices are increasingly popular, and are becoming much better at reading emotions. Amazon, in one case, announced the debut of new Alexa capabilities that would enable a more intuitive and natural voice experience for customers. Alexa can then respond in a happy/excited or a disappointed/empathetic tone. All...
May 17, 2018
When TSYS conducted its first consumer payments study seven years ago, the primary focus was on debit vs. credit according to TSYS’ Gavin Rosenberg. The company was simply looking to gather solid information as the debit market was undergoing significant changes. Flash-forward to today, Rosenberg told PYMNTS shortly after the release of TSYS’ seventh U.S. […]
April 03, 2018
How to bring mobile banking to the realm of the spoken word – beyond the mere recitation of account data? Beyond call and response? Fiserv VP of Digital Banking, Scott...
March 27, 2018
No one likes the friction-filled process of returning unwanted goods. Say hello, literally, to Alexa, and a streamlined process of getting what consumers want through a turbocharged customer care experience,...
March 22, 2018
There’s a lot that developers can do with voice, and that’s at the heart of the PYMNTS.com Voice Challenge with Amazon Alexa – but there’s even more that can be...
November 17, 2023
Amazon is reportedly set to make hundreds of job cuts in its Alexa division. The move is part of the company’s efforts to focus on the development of capabilities powered by generative artificial intelligence (AI), Bloomberg reported Friday (Nov. 17), citing a company memo seen by the media outlet. Reached by PYMNTS, an Amazon spokesperson […]
May 05, 2023
Consumers can now ask Alexa for the status of their Uber Eats orders. The integration of Uber Eats with Amazon Echo devices in the United States enables real-time, hands-free order tracking via the voice assistant, the...
December 26, 2019
A large number of people received Amazon Echoes and Fitbits this holiday season, according to Apple’s App Store, CNBC reported on Thursday (Dec. 26). Amazon’s Alexa app, which assists users...
November 20, 2019
7-Eleven has launched voice ordering with 7Voice, which allows customers to place orders through Google Home and Amazon Echo systems, the company said in a press release on Wednesday (Nov....
