Cancellations news and trends

To Stop Cancellations, Subscription Companies Can Fight Failed Payments and Fraud
Subscription Commerce // February 21, 2023

In what’s already becoming another tumultuous economic year, direct-to-consumer (D2C) businesses may want to prioritize the prevention of two things: failed payments and fraud. 2023 has already been particularly tough for subscription companies, with 48% of businesses in the sector expecting challenges in attracting new...

Report: Hassle-Free Cancellation, Refund Options Put Pandemic-Weary Travelers at Ease
Consumer Payments // December 10, 2021

Set aside for a moment the recent news that the Omicron variant is the latest coronavirus threat, and signs are emerging that the long night of the pandemic may be lifting. Such a development will be welcome news for the travel and entertainment industry. PYMNTS...

Consumer Electronics Show Goes Virtual Due To COVID
Coronavirus // July 28, 2020

The giant Consumer Electronics Show (CES), which draws tens of thousands of marketers, tech enthusiasts and reporters each year to Las Vegas, has become the latest victim of the resurgent coronavirus pandemic. The CES said on Tuesday (July 28) that it is canceling plans to...

British FinTech Besieged By Parents’ Complaints Over School Refunds
International // June 04, 2020

Hundreds of angry British parents are fighting for refunds from ParentPay Limited Co., the online school payments firm. The Financial Times reported that many parents are still waiting to get refunds for canceled school trips after the country’s largest cashless payments service for schools was...

Quick Reads
SiriusXM Sued Over ‘Burdensome’ Cancellation Process by NY AG

December 20, 2023
A new lawsuit accuses SiriusXM of making it too hard for customers to cancel subscriptions. The suit, filed against the satellite radio service Wednesday (Dec. 20) by the New York attorney general, said SiriusXM maintains a “deliberately long and burdensome” cancellation process. According to a news release, the attorney general’s investigation found that the company “forces its subscribers […]

Consumer Electronics Show Goes Virtual Due To COVID

July 28, 2020
The giant Consumer Electronics Show (CES), which draws tens of thousands of marketers, tech enthusiasts and reporters each year to Las Vegas, has become the latest victim of the resurgent...

British FinTech Besieged By Parents’ Complaints Over School Refunds

June 04, 2020
Hundreds of angry British parents are fighting for refunds from ParentPay Limited Co., the online school payments firm. The Financial Times reported that many parents are still waiting to get...

Pandemic Triggers $2.1B Loss For United Airlines

April 20, 2020
United Airlines is posting a $2.1 billion loss for the first quarter of 2020 as the coronavirus decimates the demand for flights, according to a CNBC report on Monday (April...