Ecommerce news and trends

Conversational AI Stirs Up Spirit Sector’s Digital Transformation

January 14, 2025
conversational ai
How Digital Engagement is Reshaping the $320 Billion Food Service Industry
Retail // January 13, 2025

For Mani Kulasooriya, co-founder and CEO of Cut+Dry, an eCommerce and advertising platform for independent food service distributors and manufacturers, digital engagement is impacting the industry in new ways. “Digital engagement is transforming the food service industry, much like it did for retail grocery,” Kulasooriya...

Wayfair Deploys Google AI to Scale and Enrich Product Catalogs
Retail // January 12, 2025

Wayfair has reduced the time needed to curate product listings by 67%, saved hundreds of thousands of dollars and improved some conversion rates by 2% by deploying Google’s artificial intelligence (AI) technologies. The online retailer shared these results in a Sunday (Jan. 10) press release...

Amazon to Shut Down ‘Prime Try Before You Buy’ Service
Amazon // January 10, 2025

Amazon will shut down its “Prime Try Before You Buy” service on Jan. 31, according to a notice on the company’s website. The Information reported the ending of the service Friday (Jan. 10), saying Amazon launched the service in 2017, allowing Prime members to order clothing, try it...

Move Over, Chatbots: Agentic AI Is Here to Run Retail
artificial intelligence // January 10, 2025

Tech companies are rolling out artificial intelligence (AI)-powered retail solutions that mark a shift from the generative AI boom of recent years to the agentic AI era — where AI systems don’t just generate responses but actively perform complex tasks with minimal human intervention. Google...

Interviews & Exclusives
Conversational AI Stirs Up Spirit Sector’s Digital Transformation

January 14, 2025
You can order almost anything online, so why should booze be any different? That’s the $285 billion question Drinks is keen on answering, Barry Collier, the company’s co-founder and head of R&D, said during a discussion for the PYMNTS series “When Chatbots Go Shopping: How GenAI Is Shaking Up the Retail Status Quo.” Two key […]

Albertsons Doubles Down on Digital Post-Kroger Merger Setback

January 08, 2025
Under CEO Vivek Sankaran, Albertsons has invested heavily in digital transformation, customer engagement, and operational efficiency. Even after the halt of the proposed merger with Kroger, the company remained committed...

How Important Are Pharmacists in Getting Consumers to Use Traditional Drugstores?

January 07, 2025
In the past decade, the U.S. has seen a dramatic decline in the number of drugstores, with nearly 30% of them disappearing from the retail landscape. This shrinking footprint reflects...

CE 100 Index’s Strong 2024 Reflects Digital Economy’s Momentum

January 07, 2025
The stock market offers a snapshot, at any given time, of investor sentiment, which is driven by the fundamentals of companies, sectors and the economy as a whole. The read...

Quick Reads
Wayfair Deploys Google AI to Scale and Enrich Product Catalogs

January 12, 2025
Wayfair has reduced the time needed to curate product listings by 67%, saved hundreds of thousands of dollars and improved some conversion rates by 2% by deploying Google’s artificial intelligence (AI) technologies. The online retailer shared these results in a Sunday (Jan. 10) press release emailed to PYMNTS announcing that it is using Google’s Gemini […]

Amazon to Shut Down ‘Prime Try Before You Buy’ Service

January 10, 2025
Amazon will shut down its “Prime Try Before You Buy” service on Jan. 31, according to a notice on the company’s website. The Information reported the ending of the service Friday (Jan. 10),...

Pipe17 Raises $15.5 Million to Scale AI-Powered Composable Order Operations Platform

January 10, 2025
Software company Pipe17 raised $15.5 million in a Series A funding round to support its efforts to build and scale its infrastructure for artificial intelligence-powered composable order operations. The company’s...

Salesforce to Launch AI Agents and Cloud-Based POS for Retailers

January 10, 2025
Salesforce is set to release two new artificial intelligence-powered tools for retailers. One tool will make it easier for retailers to build AI agents, while the other will provide a...