Generative artificial intelligence (AI) can recommend a hotel, assemble an itinerary or suggest a cheaper travel date. It cannot independently guarantee inventory, calculate cancellation terms, authenticate a customer, manage currency conversion or settle funds with multiple suppliers. Get the Full Story Complete the form to...
American Express Global Business Travel (Amex GBT) has launched an agentic integration in Anthropic’s artificial intelligence assistant, Claude, that enables both travelers and enterprise AI agents to book and manage policy-compliant air and hotel transactions within the tool. Get the Full Story Complete the form...
Travelers could soon face more trouble finding low-cost seats as airlines adopt AI-powered pricing practices. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...
Summer travel spending has survived a quarter that was arguably rougher for travel companies than for many of their customers. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....
June 22, 2026
Business travel is back. Global business travel spending is expected to reach between $1.62 trillion and $1.69 trillion for the calendar year, per estimates cited by the Global Business Travel Association industry group, surpassing pre-pandemic highs and establishing a new industry record. Get the Full Story Complete the form to unlock this article and enjoy […]
June 22, 2026
Agentic AI is moving into tourism faster than most of the industry expected. Agents can now query availability, compare prices across carriers and hotels, apply traveler preferences, and in some...
April 30, 2026
The decision to book travel or walk away increasingly happens at the checkout screen. A joint report from PYMNTS Intelligence and Marqeta, based on a survey of 30 U.S. firms,...
April 29, 2026
For younger shoppers, buy now, pay later is not just a way to split a purchase. It is often a factor in where they choose to spend in the first...
August 06, 2026
Expedia Group entered the summer travel season with more than just strong demand, according to its recent earnings call. The company used its second-quarter results to argue that its strategy of pairing artificial intelligence (AI) investments with a fast-growing B2B business is giving it multiple engines for growth, even as parts of Europe remain soft […]
July 30, 2026
American Express Global Business Travel (Amex GBT) has launched an agentic integration in Anthropic’s artificial intelligence assistant, Claude, that enables both travelers and enterprise AI agents to book and manage...
July 30, 2026
Travelers could soon face more trouble finding low-cost seats as airlines adopt AI-powered pricing practices. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...
July 16, 2026
United Airlines saw strong demand from travelers in the second quarter despite higher ticket prices caused by surges in the price of fuel, executives said Thursday (July 16) during an...
