Watch more: Monday Conversation With Booking Holdings’ Daniel Marovitz Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form,...
The price of a seat, the value of a mile and the explanation for a delay are becoming parts of the same airline AI strategy. Carriers are using artificial intelligence to make daily decisions more precise and more personal, moving it from the fare screen...
British Airways spent years struggling with delays and cancellations at its Heathrow hub, and the airline now says artificial intelligence is why that has changed. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...
Bilt is expanding its hospitality operating system to include a platform for travel advisers. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS...
August 20, 2026
Airbnb is building artificial intelligence into nearly every step of a trip, not just the chatbot. The company’s AI customer-service assistant now resolves nearly 45% of user inquiries without a human agent, up from about a third at the end of last year, operating in more than 50 languages with voice-call support planned later this […]
August 17, 2026
Watch more: Monday Conversation With Booking Holdings’ Daniel Marovitz Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...
June 22, 2026
Business travel is back. Global business travel spending is expected to reach between $1.62 trillion and $1.69 trillion for the calendar year, per estimates cited by the Global Business Travel...
June 22, 2026
Agentic AI is moving into tourism faster than most of the industry expected. Agents can now query availability, compare prices across carriers and hotels, apply traveler preferences, and in some...
August 09, 2026
Bilt is expanding its hospitality operating system to include a platform for travel advisers. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing […]
August 07, 2026
Airbnb’s push to reinvent itself as an AI-first travel platform is beginning to show up in its financial results, executives said on a Q2 earnings call. Get the Full Story...
August 06, 2026
Expedia Group entered the summer travel season with more than just strong demand, according to its recent earnings call. The company used its second-quarter results to argue that its strategy...
July 30, 2026
American Express Global Business Travel (Amex GBT) has launched an agentic integration in Anthropic’s artificial intelligence assistant, Claude, that enables both travelers and enterprise AI agents to book and manage...
