Labor accounts for 51.7% of hotel operating expenses and 32.4% of total revenue at U.S. hotels, according to CBRE Group’s “Trends in the Hotel Industry” report, which analyzed 2,456 properties using 2023 data. Hotels paid 11.9% more in total labor costs that year while operating...
Delta Air Lines has seen its latest digital tools boost customer satisfaction while helping travelers get where they want to go. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins...
Every July, America gathers around the grill, gazes at the sky and asks the same timeless question. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our...
Travel subscription company eDreams ODIGEO (eDO) is working with Visa to enable AI agents to initiate transactions on its platforms. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....
June 22, 2026
Business travel is back. Global business travel spending is expected to reach between $1.62 trillion and $1.69 trillion for the calendar year, per estimates cited by the Global Business Travel Association industry group, surpassing pre-pandemic highs and establishing a new industry record. Get the Full Story Complete the form to unlock this article and enjoy […]
June 22, 2026
Agentic AI is moving into tourism faster than most of the industry expected. Agents can now query availability, compare prices across carriers and hotels, apply traveler preferences, and in some...
April 30, 2026
The decision to book travel or walk away increasingly happens at the checkout screen. A joint report from PYMNTS Intelligence and Marqeta, based on a survey of 30 U.S. firms,...
April 29, 2026
For younger shoppers, buy now, pay later is not just a way to split a purchase. It is often a factor in where they choose to spend in the first...
July 16, 2026
United Airlines saw strong demand from travelers in the second quarter despite higher ticket prices caused by surges in the price of fuel, executives said Thursday (July 16) during an earnings call. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional […]
July 10, 2026
Delta Air Lines has seen its latest digital tools boost customer satisfaction while helping travelers get where they want to go. Get the Full Story Complete the form to unlock...
July 03, 2026
Travel subscription company eDreams ODIGEO (eDO) is working with Visa to enable AI agents to initiate transactions on its platforms. Get the Full Story Complete the form to unlock this...
July 03, 2026
Gas prices heading into the Fourth of July weekend are the highest they’ve been in four years but lower than recent highs, AAA said in a Thursday (July 2) press...
