Businesses looking to keep consumers coming back by offering the most efficient customer experience may want to look to receipt data, at least if financial institutions and FinTechs have anything to say about it. By the Numbers The 2023 PYMNTS Intelligence study “Meeting the Need...
As restaurant brands turn to rewards partnerships to reach new audiences, Chipotle is seeing its efforts in the space keep its products top-of-mind for more consumers. In an interview with PYMNTS, Stephanie Perdue, vice president of brand marketing at the fast-casual brand, explained that the...
Restaurants touting their birthday deals to win over digital loyalty members may find that these offers do not go as far as they might expect, PYMNTS Intelligence suggests. By the Numbers The new study “Personalized Offers Are Powerful — But Too Often Off-Base,” a PYMNTS...
Throughout 2023, more restaurants turned to kitchen automation to drive back-of-house efficiency, even as consumers have resisted the increasing automation of the industry. In October, Chipotle announced that it was working with automated food service platform Hyphen to test a “cobotic” (short for “cooperative robotics”)...
November 24, 2023
Restaurants are increasingly adopting automation, artificial intelligence (AI) and robots across all areas of operation, but these efforts are not always a surefire hit. A Chick-fil-A in Valrico, Florida, for instance, became one of the most recent restaurants to try drone delivery last week, kicking off automated delivery with DroneUp, per the restaurant’s Instagram post. […]
November 01, 2023
The food service sector is transforming rapidly, and surviving in such a changing environment requires agile retail strategies. In the last two years, due to high inflation, restaurants have been...
May 26, 2023
After a surge in digital engagement with restaurants in the early stages of the pandemic, consumers around the world, it seems, have been pulling back, prompting restaurants to step up...
September 05, 2022
As students return to college campuses this fall, food service businesses are finding that their dining habits are finally beginning to look more like they did before the start of...
April 24, 2024
Higher prices at Chipotle haven’t kept customers from visiting and spending at the fast-casual restaurant. They’re doing so because of value, executives said during the company’s quarterly earnings call. Chipotle saw its comparable restaurant sales increase 7% year over year during the first quarter, the company said in a Wednesday (April 24) earnings release. The company attributed […]
October 30, 2023
Chipotle Mexican Grill and McDonald’s plan to increase menu prices in California next year. The decision is a response to the state’s forthcoming minimum wage hike for fast-food workers, which will see employees...
October 03, 2023
Chipotle wants to test whether robots can prepare its burrito bowls and salads. The fast casual chain announced Tuesday (Oct. 3) it had teamed with automated food service platform Hyphen to test a “cobotic” (short...
August 21, 2023
Sweetgreen has reportedly hired two former Chipotle executives to help with its Midwest expansion. Company officials told The Wall Street Journal Monday (Aug. 21) that it had named Michael Kotick, who had been Chipotle’s...
