A traveler who types a vague idea for a winter getaway into Hilton’s website can now get back a destination, a hotel and a plan for the trip. Hilton’s AI Planner had held more than 18,000 conversations with guests as of August, the company said....
Labor accounts for 51.7% of hotel operating expenses and 32.4% of total revenue at U.S. hotels, according to CBRE Group’s “Trends in the Hotel Industry” report, which analyzed 2,456 properties using 2023 data. Hotels paid 11.9% more in total labor costs that year while operating...
Bilt added Preferred Hotels & Resorts and its I Prefer Hotel Rewards program as a transfer partner, giving members access to more than 700 hotels, resorts and residences worldwide, according to a Monday (Jun. 22) press release. The partnership begins immediately, with Bilt Points convertible...
Even as the hospitality industry innovates to enhance guest experiences, a quiet revolution is underway in its back offices, fundamentally reshaping how hotels manage their finances and interact with their suppliers. The Invoice-to-Pay Automation Tracker Series, produced by PYMNTS Intelligence and sponsored by Edenred Pay, delves...
August 11, 2025
Even as the hospitality industry innovates to enhance guest experiences, a quiet revolution is underway in its back offices, fundamentally reshaping how hotels manage their finances and interact with their suppliers. The Invoice-to-Pay Automation Tracker Series, produced by PYMNTS Intelligence and sponsored by Edenred Pay, delves into the significant challenges posed by manual accounts payable (AP) […]
May 11, 2023
The pandemic had a massive ripple effect on jobs throughout the hospitality industry. Travel restrictions and social distancing brought business and recreational travel to a standstill. The industry has been...
April 17, 2023
This installment of PYMNTS’ miniseries based around consumer spending patterns focuses on the travel sector. Getting away from it all has been one of the last discretionary items consumers are...
June 14, 2021
For those in the lodging industry, the last 16 months have been all about evolution as such businesses have struggled to recreate themselves and their offerings for the era of...
October 22, 2026
Hotel franchising company Wyndham Hotels & Resorts offers artificial intelligence (AI) tools across the guest experience and has found that they improve franchisees’ top lines, reduce operating costs and enhance the guest experience, the company said in an investor presentation released Wednesday (Oct. 21). Wyndham’s network includes 8,500 hotels across 100 countries on six continents, operating […]
June 22, 2026
Bilt added Preferred Hotels & Resorts and its I Prefer Hotel Rewards program as a transfer partner, giving members access to more than 700 hotels, resorts and residences worldwide, according...
March 17, 2025
M3 and Edenred Pay, an Edenred company, have partnered to deliver financial solutions to hospitality businesses. The collaboration will combine M3’s financial management platform for the hospitality industry with Edenred Pay’s payment automation...
December 17, 2024
The FTC has unveiled a rule blocking “bait-and-switch” pricing for hotels and concert tickets. Such tactics, the Federal Trade Commission (FTC) said Tuesday (Dec. 17) are used by the live-event ticketing and...
