England’s competition watchdog is investigating three international hotel chains for their data-sharing practices. The Competition and Markets Authority (CMA) announced Monday (March 2) that it was looking into the suspected sharing of “competitively sensitive information” among Hilton, Marriott and IHG Hotels. The three chains used the hotel data analytics tools STR from CoStar, which...
Consumers are growing comfortable with letting artificial intelligence (AI) agents plan their vacations. And so the world’s biggest hotel companies are working to get consumers to book directly, to help save on commission to online platforms, the Financial Times (FT) reported Saturday (Dec. 27). The...
The Federal Trade Commission (FTC) has finalized an order requiring Marriott International and its subsidiary Starwood Hotels & Resorts Worldwide to implement a comprehensive information security program. This final order settles the FTC’s charges announced in October that the companies deceived customers by claiming to have reasonable data...
The Federal Trade Commission (FTC) plans to require Marriott International and its subsidiary Starwood Hotels & Resorts Worldwide to implement a comprehensive security program. This plan is part of a proposed settlement order regarding the FTC’s charges that three large data breaches from 2014 to 2020 resulted from...
January 28, 2020
Certain events stand out in stark relief for reminding us of just how interconnected the global economy is in the 21st century. Bank runs. Trade wars. And now, most recently, the coronavirus pandemic that, at this writing, has spread to 18 countries across the globe, spanning Asia, Europe and North America. The death toll is on […]
December 31, 2019
It’s the list no one likes to be on. It’s kind of like being on the “worst dressed list” except that we’re talking about stolen data and, probably, lots of...
December 04, 2018
Let’s try this a different way, if only to make a vital point with insincerity. We must give credit to the criminals who engineered the recently disclosed data breach that...
August 03, 2026
Global hospitality company Marriott International accelerated the deployment of artificial intelligence (AI) solutions for customers of its properties and its travel platform during the second quarter. “In June, we began our phased rollout of Ask Bonvoy, our AI-powered conversational search experience on Marriott.com and the Marriott Bonvoy App, reflecting our commitment to using technology to enhance the customer experience, […]
March 02, 2026
England’s competition watchdog is investigating three international hotel chains for their data-sharing practices. The Competition and Markets Authority (CMA) announced Monday (March 2) that it was looking into the suspected sharing of “competitively sensitive...
December 28, 2025
Consumers are growing comfortable with letting artificial intelligence (AI) agents plan their vacations. And so the world’s biggest hotel companies are working to get consumers to book directly, to help...
December 20, 2024
The Federal Trade Commission (FTC) has finalized an order requiring Marriott International and its subsidiary Starwood Hotels & Resorts Worldwide to implement a comprehensive information security program. This final order settles the FTC’s...