Airlines must automatically refund travelers for canceled flights under a new Department of Transportation rule. This rule, announced Wednesday (April 24) is designed to make it easier for passengers to get refunds if a flight is canceled or “significantly” changed. It also requires refunds for travelers whose checked bags...
JetBlue is removing and scaling back routes as it tries to regain profitability. The air carrier on Tuesday (April 23) released earnings that showed the company reducing its revenue forecast for the year, as it exits some cities and reduces flights out of Los Angeles. “As we look...
Imagine boarding an airplane by showing your face instead of showing your ID. That scenario could soon be a reality, according to experts quoted in a Sunday (Feb. 18) New York Times (NYT) report on the increased use of facial recognition and other biometric technology in the...
Virgin Atlantic has formed a partnership with airline-focused payment orchestration company CellPoint Digital. The collaboration is designed to make transactions for travelers on the British air carrier seamless and more secure, the two companies said Wednesday (Jan. 17). “By partnering with CellPoint Digital, Virgin Atlantic will see reduced transaction...
July 04, 2023
Summer is heating up, and consumers across the country are seeking much-needed getaways after battling the year’s inflationary headwinds. The trend is illustrated in PYMNTS’ May “How the World Does Digital” report, which notes the top 10 increases in digital engagement over Q1 2023 from the same period the previous year. With two of these 10 […]
July 02, 2023
June’s over, and thus far, two quarters in, the year’s been notably strong for the CE 100 Index. All indices were in the black, again, this past week, continuing a...
December 14, 2022
Air travel may have rebounded, but the process of actually catching a flight has not. From parking to check-in to baggage, security and boarding, this friction-filled outdated routine is the...
November 22, 2022
While the cost of processing credit cards has dropped dramatically over the years, some of the interchange levels have remained relatively high. This has led to an economic model evolving...
May 13, 2024
Airlines are reportedly suing the U.S. Transportation Department (DOT) over new fee rules. The suit was filed in federal court last week by industry group Airlines for America, Reuters reported Monday (May 13). Joining in the suit were American Airlines, Delta Air Lines, United Airlines, JetBlue Airways, Hawaiian Airlines and Alaska Airlines. The legal action followed the DOT’s release last month of rules that require airlines and […]
April 24, 2024
Airlines must automatically refund travelers for canceled flights under a new Department of Transportation rule. This rule, announced Wednesday (April 24) is designed to make it easier for passengers to get refunds if a...
April 23, 2024
JetBlue is removing and scaling back routes as it tries to regain profitability. The air carrier on Tuesday (April 23) released earnings that showed the company reducing its revenue forecast for the year,...
February 18, 2024
Imagine boarding an airplane by showing your face instead of showing your ID. That scenario could soon be a reality, according to experts quoted in a Sunday (Feb. 18) New...
