Self Service news and trends

Self-Service Payments Firm Cantaloupe Reportedly Weighs Sale
Acquisitions // February 26, 2025

Self-service payments technology and software company Cantaloupe is reportedly considering putting itself up for sale. It’s one of the strategic offerings the company is weighing, along with a go-private transaction, Reuters reported Tuesday (Feb. 25), citing unnamed sources. The company provides payments technology to power...

How Self-Service Technology Is Helping Physical Retail Take Back Sales
Unattended Retail // February 26, 2025

The brick-and-mortar retail model is in flux. Stores have been shuttering due to retail theft, staffing shortages abound, items are locked up, and navigating the aisles takes longer than ever. Shoppers, conditioned by the shift to eCommerce throughout the past several years, value time and...

Self-Serve Retail Rises on ‘Smart Commerce’ Technology
Retail // February 20, 2025

Self-serve commerce has come a long way since the concept was introduced almost 40 years ago by a company called CheckRobot. Developers back then were years away from being able to leverage the modern Internet and still decades away from artificial intelligence (AI), but the...

Unattended Payment Growth Spurs Debate on Balancing Convenience, Security
Unattended Retail // February 04, 2025

Consumer preferences favor convenient, autonomous transactions, sparking the growth of self-service solutions across various industries. Unattended payments are driving this trend, providing customers with efficient, independent ways to complete purchases. Unattended payments, which allow customers to complete transactions independently through self-service machines or kiosks, are...

Interviews & Exclusives
Self-Serve Retail Rises on ‘Smart Commerce’ Technology

February 20, 2025
Self-serve commerce has come a long way since the concept was introduced almost 40 years ago by a company called CheckRobot. Developers back then were years away from being able to leverage the modern Internet and still decades away from artificial intelligence (AI), but the technology was advanced enough to launch a bold new idea. […]

66% of US Consumers Prefer Self-Service Kiosks Over Staffed Checkouts

September 18, 2024
In today’s retail environment, unattended payment technologies are revolutionizing the way transactions are processed. Once considered a convenience, these systems are now integral to enhancing customer experience and operational efficiency....

Self-Service Confronts Big Issues to Meet Consumer Demand

April 12, 2024
Across restaurants, grocers and nongrocery retailers, self-service is gaining ground, and merchants are making smarter choices about how they apply it. Take the restaurant industry, where a key concern is...

Consumers Like Payments Choice but Not Payments Clutter at Checkout

March 03, 2023
Digital wallets, buy now, pay later (BNPL) and a wide range of credit cards and apps compete for space at the checkout, adding friction to the point of sale. Frustrating...

Quick Reads
Cantaloupe Adds ‘Smart Aisles’ to Self-Service Commerce Stable

May 05, 2025
Self-service commerce company Cantaloupe is debuting new products designed to promote frictionless retail. Among the firm’s new offerings announced Monday (May 5) is the Smart Aisle, which Cantaloupe describes as a “24/7 frictionless retail experience” that — in lieu of a human worker — uses 3D cameras, artificial intelligence (AI) and weighted shelf technology to analyze motion and track […]

Worldline Partners Selfly Store on Contactless Vending Offering

July 18, 2024
Worldline has formed a partnership with intelligent vending machine company Selfly Store. The collaboration, announced Tuesday (July 16), will see Worldline work with payment expert Antenor to integrate a contactless...

California Aims to Place Limits on Self-Checkout

June 02, 2024
Lawmakers in California want to put some checks on the use of self-checkout. As a recent Wall Street Journal editorial noted, the state’s Senate has just passed a bill that...

365 Retail Markets Acquires Impulsify to Expand Range of Unattended Retail Technologies

May 23, 2024
365 Retail Markets has acquired Impulsify, saying the move will pave the way for 365 to supply more self-service retail experiences. The acquisition adds Impulsify’s self-service retail outlets for hotel chains and...