Self Service news and trends

Fiserv Debuts Restaurant Kiosks as Self-Service Gains Ground
ResTech // April 17, 2024

Payments firm Fiserv has debuted a self-service solution for the restaurant industry. The company’s new Clover Kiosk — and an enhanced 24-inch Clover Kitchen Display System — are designed to integrate with each other for better order management and reduced costs, Fiserv said in a Wednesday (April...

Self-Service Confronts Big Issues to Meet Consumer Demand
Retail // April 12, 2024

Across restaurants, grocers and nongrocery retailers, self-service is gaining ground, and merchants are making smarter choices about how they apply it. Take the restaurant industry, where a key concern is balancing efficiency and service. Bite, a self-service kiosk provider serving fast-casual, quick-service restaurants and convenience stores,...

The Automat Is Back, Thanks to the Rise of Self-Service (Again) 
Automated Retail // February 03, 2024

Self-service technology is bringing us full-circle — the automat seems to be making a comeback around the world.  The automat, which readers may know only from its appearance in mid-century period series such as “The Marvelous Mrs. Maisel” and “Mad Men,” offered a speedy, convenient restaurant...

QSRs Add Hundreds of Kiosks to Increase Efficiency and Check Sizes
ResTech // December 04, 2023

Restaurants and solution providers are turning toward self-service kiosks to reduce their labor needs while driving higher-value purchases. Take, for instance, Carrols Restaurant Group, a major quick-service restaurant (QSR) franchisee, which owns and runs more than 1,000 Burger King locations as well as more than...

Interviews & Exclusives
Self-Service Confronts Big Issues to Meet Consumer Demand

April 12, 2024
Across restaurants, grocers and nongrocery retailers, self-service is gaining ground, and merchants are making smarter choices about how they apply it. Take the restaurant industry, where a key concern is balancing efficiency and service. Bite, a self-service kiosk provider serving fast-casual, quick-service restaurants and convenience stores, announced in a Tuesday (April 9) press release that it […]

Consumers Like Payments Choice but Not Payments Clutter at Checkout

March 03, 2023
Digital wallets, buy now, pay later (BNPL) and a wide range of credit cards and apps compete for space at the checkout, adding friction to the point of sale. Frustrating...

80% of Modern Shoppers Prefer Self-Service Kiosks for Faster Checkout

October 22, 2021
As much as the pandemic and societal circumstances have brought about an array of changes in the way we shop and transact, consumers themselves are also playing a driving role...

Self-Service And Retail’s Storevolution™

April 17, 2020
The pandemic is reshaping all facets of physical life. As we space six feet apart in pretty much every physical setting – walking in the park, waiting for groceries, nimbly...

Quick Reads
Square Debuts Restaurant Kiosk for Self-Serve Ordering

May 07, 2024
Square has introduced a tool to allow self-service ordering at fast food restaurants. Square Kiosk, announced Tuesday (May 7), is a combined software, hardware and payment solution designed to work in tandem with the company’s Square for Restaurants offering and larger broader ecosystem of banking, customer engagement and business insights tools.  “For diners, using Square Kiosk is […]

Fiserv Debuts Restaurant Kiosks as Self-Service Gains Ground

April 17, 2024
Payments firm Fiserv has debuted a self-service solution for the restaurant industry. The company’s new Clover Kiosk — and an enhanced 24-inch Clover Kitchen Display System — are designed to integrate with...

Olo Brings Its Olo Pay Service to Fast-Food Kiosks

July 13, 2023
Restaurant technology platform Olo has begun offering card-present processing through its Olo Pay service. The company announced the launch in a news release Thursday (July 13), part of a larger rollout of new...

USAT Coffee Delivery Gets Digital Upgrade

November 07, 2019
USA Technologies (USAT), a cashless payments and software services company for the self-service retail market, has announced upgrades to its Seed Delivery software. The software enables office coffee delivery businesses...