Retailers and banks are reworking the mechanics of customer contact, as artificial intelligence (AI) moves call centers away from scripted menus and toward conversational problem-solving...
The European Central Bank (ECB) has signed agreements with three European standard setters to facilitate digital euro payments, if the digital euro regulation gets adopted by...
Meta has signed an agreement that it said makes the company one of the world’s largest customers of AWS Graviton cores, which are processing cores...
The tax deadline has passed. For the IRS, the work is just beginning. Get the Full Story Complete the form to unlock this article and...
Adyen plans to acquire Talon.One, a platform for loyalty and incentives that serves more than 300 global merchants, for a total consideration of 750 million...
Technology and connectivity have drawn billions of consumers and businesses into the formal financial system, but the shift from access to stability remains uneven and...
Watch more: Digital Shift With Crystal Venture Partners’ Jonathan Crystal Get the Full Story Complete the form to unlock this article and enjoy unlimited free...
AI governance is not a one-time decision; it is an ongoing discipline and a continuously evolving effort, i2c CEO Amir Wain writes in a new...
A credit card’s place in a consumer’s wallet is now shaped as much by its app as by its rate, perks or brand, a shift...