AWS - How We Pay Digitally: Stored Credentials Edition - November 2022 - Learn how consumers pay online — by using stored payment credentials or manually inputting payment information, their reasons for choosing one over the other and how merchants can increase the use of stored credentials by offering incentives

How We Pay Digitally: Stored Credentials Edition

How Consumers Pay Online With Stored Credentials Convenience drives some consumers to store their payment credentials with merchants, while security concerns give other customers pause. For “How We Pay Digitally: Stored Credentials Edition,” a collaboration with Amazon Web Services, PYMNTS surveyed 2,102 U.S. consumers to analyze consumers’ dilemma and reveal how merchants can win over holdouts.

Inside the November Study

  • 52%: Share of online consumers who made an online purchase in the last 30 days and used stored debit card credentials to pay
  • 60%: Portion of online consumers who store payment information on merchants’ websites and apps
  • 46%: Share of online customers who use browsers to store and populate payment credentials

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