The in-store experience is being redefined — not by hype, but by real shifts in how technology empowers customers, associates and retail operations. In this conversation, Aptos VP of Strategy and Product Nikki Baird joins PYMNTS to unpack what “modern POS” really means today and why it’s essential to delivering a unified commerce experience. We’ll explore how the store is evolving from a transaction point to a connected command center that boosts visibility, deepens engagement and improves efficiency. From AI-powered associate tools to real-time data flowing across the enterprise, modern POS is reshaping retail far beyond the four walls of the store.