SMBs

SMBs
Credit Union Chatbot Adoption Jumps From 3% to 46%
August 21, 2026

Artificial intelligence (AI) may be climbing the strategic agenda at credit unions, but the most consequential gap is no longer one of awareness. It is the widening distance between what business members are asking for and what their financial institutions are prepared to deliver. Findings...

SMBs
Square Accelerates Push to Integrate Small Business Finance
August 17, 2026

Square’s refresh of its Square Credit Card, which was announced last week, is part of parent company Block’s broader strategy to more closely integrate payments, banking, credit and bill management within its platform, American Banker reported Monday (Aug. 17), citing its interview with Andrea Raj, head of product for Square...

SMBs
Social Media Sales Growth Increases for 46% of SMBs
August 12, 2026

For small businesses in the United States, the clearest growth opportunities increasingly sit beyond the storefront. “Why Main Street’s Digital Survivors Are Pulling Ahead: Four Years of Small Business Data” drew on 23 PYMNTS Intelligence surveys conducted from July 2022 through February 2026. The research...

SMBs
20% of Small Businesses Plan to Hire as Optimism Improves
August 11, 2026

Small businesses in the United States plan to increase hiring as optimism grows, according to the latest edition of the Small Business Optimism Index released Tuesday (Aug. 11) by the National Federation of Independent Business. The index rose to 99.8 in July, the highest level...

SMBs
63% of SMBs Turn to Cards for Payment Protection
August 06, 2026

Small businesses don’t appear to need more payment options as much as they need better control over when money leaves the business. That’s the central takeaway from “Ready for Change: Why Nearly Half of SMBs Want to Ditch Cash and Checks,” a PYMNTS Intelligence report produced...

SMBs
The Customer Journey Is Becoming the Small Business Treasure Map
August 03, 2026

For many small businesses, revenue growth starts with a tap on a smartphone screen, because that’s where most customers already are. This finding comes from “The SMB Growth Gap: What Leaders Track That Others Miss,” a new PYMNTS Intelligence report examining the various means by...

SMBs
Small Businesses Grow Choosier About Credit
July 31, 2026

Small and medium-sized businesses (SMBs) have plenty of uses for credit, but that does not mean they always want to borrow. That distinction is showing up across the SMB credit market, where data and quarterly earnings point to growing deliberation before businesses take on more...

SMBs
SEC Small Business Forum Participants Target Crypto and Crowdfunding Limits
July 28, 2026

The Securities and Exchange Commission (SEC) has released a report to Congress highlighting policy recommendations for improving capital-raising policy. The recommendations were developed by members of the public and private sectors who participated in the regulator’s 45th Annual Small Business Forum, which was held March 9, the SEC said in a Monday...

SMBs
Intuit Turns QuickBooks Into a Credit Hub for Small Businesses
July 22, 2026

Intuit has debuted a new small business-focused credit card in collaboration with Mastercard. The World Elite Business Mastercard, announced Wednesday (July 22), is designed to sync with Intuit’s QuickBooks platform to help businesses manage spending, access credit and get a handle on their financial health...