Amazon has added a new skill to its voice-activated, artificially intelligent digital assistant Alexa: enabling people to make donations to charities via voice commands. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...
How to bring mobile banking to the realm of the spoken word – beyond the mere recitation of account data? Beyond call and response? Fiserv VP of Digital Banking, Scott Domach, says the robust voice banking experience embraces everything from bill payment push alerts to...
No one likes the friction-filled process of returning unwanted goods. Say hello, literally, to Alexa, and a streamlined process of getting what consumers want through a turbocharged customer care experience, via Linc. CEO Fang Cheng tells Karen Webster that giving voice to returns can save...
