Millennials are leveraging their digital wallets for far more than just in-store purchases, PYMNTS research reveals, while other generations are more hesitant to adopt these features. For PYMNTS’ study “The Mobile Wallet Challenge: Replacing Physical With Digital,” created in collaboration with ACI Worldwide, we surveyed...
Around the world, merchants large and small have adopted digital wallet payments, but many are now happy with the status quo and not particularly interested in stepping up their tech efforts with this payment method. For PYMNTS’ study “2023 Global Digital Shopping Index – The...
As consumers across age groups adopt mobile wallets, some generations are engaging with the technology in many different aspects of their lives, while others are proving to be a little more hesitant. For the PYMNTS study “The Mobile Wallet Challenge: Replacing Physical With Digital,” created...
Different mobile wallets may serve distinct purposes for the small but significant share of consumers who rely on them. The majority of mobile wallet users stick with the same carrier. However, as noted in proprietary research prepared for the PYMNTS collaboration with ACI Worldwide, “Digital...
Digital payment innovations have grown over the last few years. “The pandemic did a good job of teaching all of us that there’s many more ways to pay than just using some of the more legacy methods like cash or even debit cards,” Tom Donovan,...
The next installment of PYMNTS’ mini-series based around consumer behavior that began during the pandemic focuses on mobile wallets. Certain consumer preferences that are now part of everyday life only gained widespread popularity after the pandemic hit. Mobile wallets, for example, had been gaining popularity,...
Consumers are increasingly adopting mobile wallets to remove friction from payments. For PYMNTS’ study “Digital Bill Payments: Frequent Mobile Wallet Bill Pay Users the Most Satisfied,”created in collaboration with ACI Worldwide, we asked more than 2,100 consumers about their digital wallet experiences of the past year...
Mobile wallets provide convenience and speed, and consumers are using them to pay bills, even though kinks still need to be ironed out. Such cash flow management solutions are in high demand during the almost-recession of the past 18 months, and mobile wallets are proving...
Mobile wallets are a popular way to pay bills. As of Q1 2023, 60% of consumers had used a mobile wallet to pay bills in the previous 12 months. Mobile wallet providers largely meet consumers’ needs, with 89% of mobile wallet bill pay users saying...
