Authentication

Digital Identity
The Customer Experience Failure Companies Already Have the Data to Fix
May 15, 2026

Watch more: The Digital Shift With Paymentus’ Chris Trainor Service providers know more about their customers than ever. Yet many still ask them to start over every time they log in. That disconnect is becoming harder to ignore as consumers move between billing portals, service...

Digital Identity
Why the DIY KYC Model Is Facing a Fraud Reality Check
May 14, 2026

A collaboration between PYMNTS Intelligence and Trulioo, “Built or Bought: How KYC/KYB Ownership Shapes Risk, Cost and Growth” examines how companies’ choices about identity verification ownership shape fraud risk, operating costs and growth. The report is based on a survey of 350 global firms conducted...

Digital Identity
The Enterprise Security Stack Is Moving to the Edge
May 11, 2026

One uncomfortable truth about digital identity is that it both tends to, and needs to, conform to the dominant architectures of existing digital experiences and platforms. Enterprise security infrastructure, for example, has been vertically integrated for much of the internet era. Identity providers authenticated users...

Digital Identity
AI Fraud Pushes Banks to Rethink ID Verification
May 08, 2026

The modern trust economy was built to eliminate ambiguity. Instead, it is producing more of it. Consider two stories circulating through technology and compliance circles. In the first, biometric age-verification systems reportedly failed to distinguish adults from children who had drawn fake mustaches on their...

Digital Identity
Banks Are Building the Trust Layer AI Can’t Break
May 06, 2026

Banks, payment firms and digital platforms are rebuilding identity verification around what many executives now describe as “ID supply chains,” a networked approach to trust that distributes identity checks, risk signals and verification data across multiple participants rather than locking them inside a single institution....

Digital Identity
Regula Warns Digital Identity Has a Human Problem
May 05, 2026

Identity and authentication in financial services are having a moment. The marketplace must move beyond the one moment where a human proves who they are, gains access and proceeds. “Every identity and authentication system in financial services was built on a foundational assumption: One human...

Digital Identity
Bots Are Turning Identity Verification Into a Full-Time Job
April 24, 2026

In the early days of digital commerce, identity verification was a front-door exercise. It represented a necessary, but narrow, checkpoint designed to confirm that a customer was who they claimed to be. But findings in “Identity at Scale: Where KYC/KYB Touchpoints Create (or Contain) Agent...

Authentication
Why Banks Can’t Rely on One-Time Passwords Anymore
April 23, 2026

Watch more: Need to Know With Entersekt’s Schalk Nolte Banks are confronting a difficult reality: the one-time password, once treated as a reliable safeguard, is no longer sufficient to protect accounts in an environment shaped by automation and deception. Schalk Nolte, CEO of Entersekt, made...

Biometrics
India Cancels Plan to Place Biometric App on Smartphones
April 19, 2026

India has reportedly abandoned plans to require smartphone makers to include the country’s biometric ID app on their devices. The move came in the face of opposition from companies such as Apple and Samsung, Reuters reported Friday (April 17). UIDAI (Unique Identity Authority of India),...