Consumers who were once loyal to in-store grocery shopping are now going digital to avoid visiting stores during the pandemic. To keep these "digital shifters" loyal, grocers must replicate their in-store experience on digital channels, says John Ross, CEO of the Independent Grocers Alliance. In...
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Surveying more than 12,000 U.S. consumers since March, PYMNTS has assembled the most comprehensive statistical view anywhere of the coronavirus pandemic and its effects on virtually every aspect of American life. Get the Full Story Complete the form to unlock this article and enjoy unlimited...
Here’s something: Spending in brick-and-mortar stores actually grew at a rate of 4.2 percent year over year in 2019 – an increase that is overwhelmingly pegged to younger shoppers. In one recent survey, 81 percent of Gen Z consumers said they prefer shopping in physical...
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While eCommerce may be thriving, that doesn’t mean retailers should ignore evolving their in-store experiences. In fact, retailers that focus on revamping only one sales channel are more likely to have difficulties generating consumer loyalty. In the latest Commerce Connected Playbook, PYMNTS spoke with Deanna...
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Sixty-seven years ago this month, Jonas Salk announced that he had successfully tested a vaccine for polio. Many in the U.S. breathed a huge sigh of relief. In 1952, polio was an epidemic that gripped the country, affecting 58,000 people that year, with 3,000 deaths,...
To get a sense of what connected commerce might look like in the near future — a continuum of transactions, seamless and intuitive — picture this: Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...
