Surveying more than 12,000 U.S. consumers since March, PYMNTS has assembled the most comprehensive statistical view anywhere of the coronavirus pandemic and its effects on virtually every aspect of American life. To summarize that body of research with brevity: Daily life has changed, in some...
Here’s something: Spending in brick-and-mortar stores actually grew at a rate of 4.2 percent year over year in 2019 – an increase that is overwhelmingly pegged to younger shoppers. In one recent survey, 81 percent of Gen Z consumers said they prefer shopping in physical...
Shopping has always been highly visual, and online shopping is no different. eCommerce’s rise has only made designing retail showrooms more complex, however. Digital brands lack brick-and-mortar stores’ advantages — customers cannot feel fabric textures or see electronics’ resolution qualities. Merchants need to bridge this...
While eCommerce may be thriving, that doesn’t mean retailers should ignore evolving their in-store experiences. In fact, retailers that focus on revamping only one sales channel are more likely to have difficulties generating consumer loyalty. In the latest Commerce Connected Playbook, PYMNTS spoke with Deanna...
The notion that brick-and-mortar is going the way of the dinosaur as the popularity of eCommerce grows has proven to be just the opposite according to recent research. Brick-and-mortar is instead rapidly changing to accommodate the needs of consumers who have come to expect the...
Sixty-seven years ago this month, Jonas Salk announced that he had successfully tested a vaccine for polio. Many in the U.S. breathed a huge sigh of relief. In 1952, polio was an epidemic that gripped the country, affecting 58,000 people that year, with 3,000 deaths,...
To get a sense of what connected commerce might look like in the near future — a continuum of transactions, seamless and intuitive — picture this: It’s the day of the big game. You’ve already bought your digital ticket through the team’s app and you’re in...
One of the most important innovations in history is the pendulum clock, which was invented in 1636 by Christiaan Huygens, a Dutch scientist and founder of the field of mathematical physics. Although humans had created mechanisms for keeping time for thousands of years, an accurate...
Millennials have long been sought-after travel and hospitality customers, partly because they are perfectly placed to seek such experiences. They are old enough to have disposable income, but young enough that they can travel without major health and wellness risks. This unique status creates both...
