(source: en.wikipedia.org)
When consumers call an operator standing by for help, it’s often only after exhausting their DIY efforts. In the latest Call Center Commerce Tracker™, powered by IntraNext Systems, Gary Praznik, COO of call center manager iQor, describes how call centers handle those increasingly complex calls by combining...
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It’s every Uber rider’s worst nightmare: A ride that costs hundreds of more dollars than expected. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...
Some innovations are brilliant – and obviously so – from the start. Others take a little more convincing. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...
Many merchants watch what consumers do in the physical store and then reverse-engineer their omnichannel strategy using those learnings. In a conversation with PYMNTS, Finish Line’s SVP of brand and consumer experience, Mike Grimes, explains how the footwear and apparel retailer is using digital technology...
The Internet of Things (IoT) may have jumped the digital shark this year. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....
The pharmacy is just one of those places. Like the DMV or the dentist, it’s one of those places consumers have to visit from time to time — but no one really gets excited about the task. Get the Full Story Complete the form to unlock...
In an attempt to attract new types of customers, a Walmart subsidiary, called Code Eight, has started testing a personal shopping service for “busy NYC moms.” Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...
The holiday gift crunch is easily the most stressful time of the year to be a parent. (Unless one is the parent of a high school senior. Those parents know the most stressful time of year is waiting to find out whether one’s offspring got...
