A deep disconnect exists between holistic bill payment solutions providers and billers on the value a holistic billing platform can offer. Providers tout the benefits of an improved customer experience, while billers express concern about the difficulty of integration or that it would not really...
Inflation may be on a downward trajectory, but consumers do not think so, as perception affects their spending behaviors, prompting them to rethink how they use cash, debit and credit cards. PYMNTS’ latest research sheds light on the impact of inflationary trends on United States...
PYMNTS’ research finds that 83% of consumers made payments for credit products in the last 90 days. Credit, in general, is a significant part of life for most consumers across generations. Overall, credit use is lower among Generation Z consumers. But PYMNTS’ data shows that...
In recent years, friction in the payments process has remained despite attempts to make payments as seamless as possible. Most consumers would rather not reenter payment card information each time they make an online purchase or when they replace a lost or stolen card. Credentials...
PYMNTS’ latest research shows that most bill-paying consumers in the United States face challenges in the bill payment process. In the last 90 days, more than half faced at least one pain point, such as a lack of payment options or security concerns. “The One-Stop...
As the inflationary vice tightens, more Americans are making partial bill payments or skipping some months altogether. This was among the findings in “The One-Stop Bill Pay Playbook,” a PYMNTS and Mastercard collaboration based on survey findings from 2,140 U.S. consumers, which examined how cash-strapped...
When times get tough, overstretched consumers must sometimes make hard decisions about which bills to pay first — and which ones to leave unpaid. Although it is well known that the importance of affected services is a critical differentiator in this decision-making process, another factor has...
The ability to use previously stored credentials to make seamless payments has changed modern commerce: Our research found that 80% of consumers have saved their payment information via merchant websites, apps or digital wallets. Shoppers want a frictionless checkout experience, and most of them trust...
Every month, the typical United States bill-payer must track and pay a staggering number of bills, dealing with numerous accounts and billers, each with varying due dates and payment process requirements. This scattershot approach to bill payments has been the status quo for many years,...