Credit unions have long jockeyed to gain consumer loyalty and top-of-mind status against mega-banks, and more recently, digital-only banks. The competition may seem a bit skewed in favor of the larger, marquee names in financial services. After all, they spend millions of dollars — sometimes...
The largest banks and their smaller brethren — particularly credit unions — are and always have been locked in a pitched battle for customers, for deposits and long-lived relationships. The playing field’s leveling a bit, especially amid the great digital shift, where mobile and digital...
Credit unions (CUs) face a critical question: How can they remain top of mind for current members while attracting new ones, especially when younger consumers expect a high level of digital sophistication? Despite the obstacles, many CUs are rising to the challenge. The report features...
Credit union service organization (CUSO) Velera introduced its Card on File solution that enables cardholders to update payment methods across more than 115 merchants. Card on File solves a key pain point among cardholders by eliminating the need to update their credentials directly in each...
Tomorrow, PYMNTS Intelligence, in collaboration with Velera, will release a groundbreaking report, “Roadmap to 2030: The Seven Strategic Planks for Credit Unions To Capture Top of Mind.” The report will offer a detailed analysis of how credit unions (CUs) can thrive in the highly competitive...
In the financial services market, credit unions (CUs) and financial technology (FinTech) companies are moving from rivals to partners. As consumer demand for seamless banking increases, they are collaborating to improve efficiency and member experiences. Despite challenges like slow decision-making and incompatible systems, a PYMNTS...
Energy Capital Credit Union has expanded its partnership with credit union service organization (CUSO) Velera. Velera had already been providing credit card processing support for Energy Capital (ECCU), and it will now also provide debit card processing, the companies announced Thursday (Dec. 5). “While reviewing its card...
Credit union service organization (CUSO) Velera will provide debit card processing and support to Mississippi-based Keesler Federal Credit Union, which serves 327,000 members in the Southeast. This marks an expansion of a 40-year partnership between the CUSO, which was formerly known as PSCU/Co-op Solutions, and...
“Complexity powers the status quo,” Karen Webster wrote in a recent column. And in financial services — particularly for credit unions — complexity in the back office, and in member-facing interactions, the status quo is no longer acceptable. The constant flow of interactions between consumers,...