Credit union service organization (CUSO) Velera will provide contact center services and support to Civic Federal Credit Union, a digital-first credit union serving local government employees and their families across North Carolina. “We believe innovating on new approaches, advocating for our membership and crafting unique...
Credit union (CU) executives understand the importance of innovation. However, PYMNTS Intelligence uncovered a disconnect between how some CUs measure innovation success among different performance tiers. More than three-quarters of top performers benchmark their innovation agenda’s return on investment (ROI) by increases to their membership...
SavvyMoney and Constellation Digital Partners teamed up to deliver credit decisioning, analytics and financial wellness solutions to credit unions. Via collaboration, SavvyMoney’s personalized financial management tools will be made available to users of the Constellation Digital Banking platform, the companies said in a Tuesday (Aug....
Cardinal Credit Union, a 71-year-old CU based in Ohio, is rooted in bringing financial education to the community and in educating younger generations. But the key to its future success lies in a continuum of digital and a brick-and-mortar, in-branch experience. Christine Blake, CEO of...
Credit union (CU) members tend to value benefits such as personal service and a sense of community associated with CUs. Data reveals, however, that CU members increasingly show interest in self-service options and the convenience they provide. Like many digital-first consumers, CU members increasingly expect...
Credit union service organization Velera is rolling out a new onboarding and project management platform. Formerly known as PSCU/Co-op Solutions, Velera said in a Thursday (June 27) news release that the new platform offers credit unions more transparency and better collaboration and lays a foundation...
The average credit union member is 53 years old. Reasonably affluent, well traveled down the journey of life’s financial goals — and well aware of the personalized and community approach of the credit union (CU) itself. But as is the case with any business, credit...
Utilities Employees Credit Union (UECU) has selected Velera to provide debit and credit card processing services and support. Velera, which is a payments credit union service organization (CUSO) and integrated financial technology solutions provider, will begin providing those services for UECU in October, the companies...
Regardless of a credit union’s size, members expect digital-first capabilities that can compete with what for-profit financial institutions (FIs) offer. While many CUs are rising to the innovation challenge, there are differences across the CU landscape. To measure CUs’ current and planned innovations, PYMNTS Intelligence...