Credit unions (CUs) often find themselves walking a tightrope: addressing the demand for digital banking while also holding onto the value propositions and personalized services that brought their members to them in the first place. By working with FinTechs, CUs can address that mean by...
Credit union members’ satisfaction with their credit union (CU) has seen a noticeable decline. The shift has not been excessive, but the relative measurements of customer satisfaction between CUs and the financial institutions (FIs) and digital and online banks with which they compete have changed,...
Credit unions (CUs) continue to attract members based on their community involvement, cost-effectiveness and helpful staff, but current and potential members are also looking for digital banking tools and innovative financial products. In response to that growing expectation, 14% of CUs in a PYMNTS study...
Credit unions (CUs) historically have been known for their service — the tellers who know you by name and the call-center staffers who will take the time to make sure your questions are answered. As they extend their services to other channels, it can be...
Credit unions have long been known for personalized services and high levels of member satisfaction. But new evidence also suggests they’re also uniquely suited to serving businesses’ financial needs, as they can often offer businesses better service and better terms than larger financial institutions. What’s...
Credit Unions that want to be more like FinTechs are now partnering with them to burnish their digital bona fides. In the Credit Union Tracker, First Tech Credit Union’s Mike Upton explains how FinTechs and CUs collaborate on everything from digital wallets to P2P payments.
The digital transformation has made the financial landscape more crowded and competitive than ever before. Credit unions (CUs) face the dual challenge of finding ways to offer the latest digital banking tools to their members while still bringing something extra that differentiates them from neobanks...
Keeping members satisfied will require credit unions (CUs) to step up their commitment to rolling out innovative digital products and services. The issue is growing more urgent, especially as member satisfaction with CUs has dropped from 92% in 2018 to 86% in 2021. PYMNTS’ research...
Card issuer Elan has launched its Across the Country Charitable Giving program, benefiting 50 charities across the United States. The program, announced in a news release Thursday (Feb. 10), randomly selected 50 of Elan’s more than 250 credit union (CU) partners to give back to...