Credit unions (CUs) may attract consumers for the contrast in their offerings compared to other financial institutions (FIs). Members may feel they encounter better customer service and personal attention at CUs than at larger FIs or banks. CUs also tend to offer more personal financial...
Credit unions are masters of high-touch personal service but need 24/7/365 tools to win small business members. In the Credit Union Tracker, Truliant Federal Credit Union’s Jeff Hibbard explains how success with SMBs must include both.
Credit unions (CUs) are well-suited to the unique needs of small businesses which struggle to find the services they need through other financial institutions (FIs), such as small loans with less return for lenders. Overall, members already have a high interest in business lines of...
For financial institutions of all types — but especially credit unions — the great digital shift has taken on special urgency over the past 18 months. Most of them, at least. PYMNTS/PSCU joint research recently found that as many as 15% of CUs still haven’t...
PSCU subsidiary Lumin Digital has closed a deal to provide online and mobile-digital banking services for Pathways Financial Credit Union’s 50,000 consumer and business members in Ohio. The multi-year agreement takes effect in April 2023 when Pathways goes live on the Lumin Digital platform. Greg...
Long stuck with cookie-cutter credit issuing capabilities due to their size, staffing, partners and geographical limits, small financial institutions (FIs) have been at a distinct disadvantage in the crowded credit card market. But issuer processors like i2c are changing the dynamic, giving them direct issuing...
Credit union service organization (CUSO) PSCU is honoring National Recycling Day on Monday (Nov. 15) with a move to reduce plastic waste via a strategic collaboration with ecofriendly card provider CPI Card Group. CPI’s cards lower the need for first-use plastic by making use of...
Credit union service organization (CUSO) PSCU is launching new solutions for identity intelligence as part of its refreshed Data Science and Analytics portfolio, according to a press release emailed to PYMNTS on Wednesday (Nov. 10). Identity Resolution is one of three data enrichment strategies that...
Credit union service organization (CUSO) PSCU is further collaborating with USE Credit Union (USECU) to offer debit and credit card processing services, according to a press release emailed to PYMNTS on Tuesday (Nov. 9). Partners since 2013, PSCU provides USECU with overflow contact center support....