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Credit union members want it both ways: the convenience of applying for loans online, but also backed-up by the comfort of knowing they can communicate directly with staff if the need arises. Whether by chat, text or email, Community First Credit Union’s James Urban tells...
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Payments preference calls the tune these days — and to mix metaphors, you’re either the steamroller or the road when it comes to offering the optimal payments mix. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...
Mbanq CUSO has rolled out a Credit Union-as-a-Service (CUaaS) business model “to launch and operate the Credit Union of the future as a comprehensive service,” according to a company announcement Thursday (Sept. 2). Get the Full Story Complete the form to unlock this article and...
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Pre-pandemic, credit union (CU) members were unlikely to think of their financial institutions (FIs) as digital innovators, prizing them instead for their in-person — specifically in-branch — experience. The physical branch was an important element in building trust and sustaining member loyalty. Get the Full...
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