Ohio-based Kemba Credit Union, which has 14 branches across Ohio, Indiana and Kentucky, has selected credit union service organization (CUSO) Velera to provide debit and credit card processing services and support. Velera will begin providing the credit union with this support in August, the companies...
Credit union innovation is no longer something that happens quietly in the background. It has become a defining factor in how these institutions compete, grow and serve members in a fast-changing financial landscape. “Credit Union Innovation Readiness: How Credit Unions and FinTechs Are Innovating Together”...
Credit unions face a retention challenge that has less to do with age than with architecture. That is the central takeaway from “Digital-First Retention Playbook: Winning Gen Z Loyalty at Credit Unions,” a PYMNTS Intelligence report produced in collaboration with Velera. While the report focuses on younger...
An industry once dominated by national banks is being reshaped as FinTechs turn their attention to smaller institutions, with credit unions emerging as the partnership destination of choice. That shift is not anecdotal. PYMNTS Intelligence data from the latest Credit Union Tracker, produced with Velera,...
For credit unions, the Gen Z challenge is no longer about digital access but about relevance in moments that shape financial confidence. That theme runs through “Digital-First Retention Playbook: Winning Gen Z Loyalty at Credit Unions,” the October 2025 edition of the PYMNTS Intelligence Credit Union...
Throughout the banking history of the United States, credit unions have played a distinctive role in providing financial services to their local small- to medium-sized businesses (SMBs). Rooted in regional communities and built around a member-owned model, credit unions earned trust by offering relationships that...
FinTechs’ surge toward credit unions offers a clearer view of how technology firms are reshaping their growth strategies as competition from large banks intensifies. There’s a shift in place that is less about chasing scale and more about finding partners willing to adopt tools that...
America’s federally insured credit unions saw their incomes jump 21% in the third quarter. That’s according to new data released Monday (Dec. 8) by the National Credit Union Administration, which showed total assets in federally insured credit unions (CUs) climbing by $86 billion, or 3.7%...
Credit unions face a generational crossroads as Gen Z members emerge as their most at-risk segment, a cohort ready to switch providers if their financial institution cannot keep up with their digital expectations. Joint research from PYMNTS Intelligence and Velera shows that while Gen Z...