A growing share of small businesses are not leaving credit unions yet, but they are preparing to. That is the underlying signal in the PYMNTS Intelligence and Velera report, “Credit Union Innovation Readiness: The Real Story Behind Member Churn.” The report finds that most small-...
A recent PYMNTS Intelligence report suggests that the biggest opening for credit unions with Gen Z may not be basic digital access, but the chance to become a trusted guide for a generation that is comfortable mixing providers, testing new tools and seeking advice from...
Watch more: What’s Next in Payments With Velera’s Elizabeth Wadsworth Artificial intelligence is changing the nature of financial fraud by giving criminals the ability to imitate voices, construct synthetic identities and reproduce the digital behavior of legitimate account holders. For financial institutions, and especially for...
Small businesses may still like the local, relationship-first feel of credit unions, but that loyalty now comes with a digital price tag. The new PYMNTS Intelligence and Velera report, “Credit Union Innovation Readiness: The Real Story Behind Member Churn,” found that most small- to medium-sized...
Credit unions once treated FinTech partnerships as selective experiments. They now regard them as a primary channel for advancing innovation. Why Partnerships Have Moved to the Center The latest Credit Union Innovation Readiness Index, done in collaboration between PYMNTS Intelligence and Velera, makes clear that...
Watch more: What’s Next in Payments With Velera’s Cody Banks The payments environment facing credit unions in 2026 reflects a subtle yet consequential shift in emphasis, as competitive pressures, member expectations and technological capabilities converge around a single organizing principle. For Cody Banks, senior vice...
Watch more: Need to Know With Velera’s Chuck Fagan Here’s a way to think about where credit unions stand as 2026 unfolds: the mission hasn’t changed, but the clock has gotten a lot louder. Members aren’t debating whether their credit union cares about them. They’re...
Michael Abraham, the chief strategy officer of Great Lakes Credit Union (GLCU), spotted a flaw in how his $2.4 trillion industry had done business for decades. Most credit unions don’t have the dollars, expertise or manpower to develop essential tools like digital wallets and artificial...
Not long ago, FinTechs and credit unions often approached each other from opposite sides of the same market. Today, they increasingly meet in the middle, trading rivalry for collaboration as both groups confront rising member expectations, tighter margins and accelerating digital change. That shift sat...