If you run a credit union, you’ve already won the hard part. Sixty-one percent of your members consider you their primary financial institution, and 87% are very or extremely satisfied. No digital bank or FinTech is close. The relationship is yours. The question is what...
Fraud has become a moving target for credit unions, and the pace of change is forcing institutions to rethink how they protect members without slowing everyday banking. Criminals are no longer concentrating on a single payment channel or one weak point. Instead, they are stitching...
Credit union service union organization (CUSO) Velera named three new associate directors to its board, according to a Thursday (July 2) press release. The new members are Kelly Botti, president and CEO of Trumark Credit Union in Pennsylvania; Vic Israni, president and CEO of GreenState...
A judge has denied Fiserv’s motion to dismiss a lawsuit brought by Polam Federal Credit Union in which the credit union alleges that the payments and core processing company breached its contract, misrepresented the security of its systems and imposed improper early-termination fees, CU Today...
As consumers increasingly expect banking relationships to combine specialized expertise with digital convenience, financial institutions face a difficult question: how can they preserve the distinct communities that built their franchises while assembling the scale needed to compete in a technology-driven market? That ambition sits at...
Fraud is becoming harder for credit unions to stop at precisely the moment members are becoming less willing to tolerate it. That dynamic is at the center of “Defending the Member: How Credit Unions Are Responding to a New Fraud Landscape,” a PYMNTS Intelligence Credit...
Credit unions have traditionally played to their strengths. These community lenders built their competitive identity around trust, local roots and personal service. The pitch was relational. Credit unions offered a more personal alternative to national banks. But new research suggests the terms of that relationship...
Watch more: What’s Next in Payments With Velera’s Cody Banks Legacy payments infrastructure has become one of the financial sector’s more complicated inheritances. It’s difficult to replace, expensive to maintain and still central to how money moves across the banking system. Yet for many credit...
Younger generations are no longer a future growth segment for credit unions. They are an active, demanding customer base whose expectations around payments are shaping product decisions today. The latest PYMNTS Intelligence findings with Velera, detailed in “Pay Later’s Next Chapter: Why Credit Unions Are...