Credit unions (CUs) have spent decades building the kind of customer relationship that national banks would struggle to manufacture with even the biggest marketing budget. But new PYMNTS intelligence in the most recent edition of the 2026 Credit Union Tracker® Series reveals that the customer relationship...
Crypto has a funny way of arriving before the meeting agenda catches up. Many credit union members have already made room for it, even as their financial institutions are still deciding what to do. “Credit Unions Sit on the Sidelines While Members Already Own Crypto” is...
SchoolsFirst Federal Credit Union has debuted a rewards promotion in response to increasing gas prices. The limited time credit card rewards program, announced Tuesday (Aug. 11), is designed to help the credit union’s members earn more on gas and electric vehicle charging purchases. “Our members continue to face rising...
Trust has become the starting point, rather than the finish line. Credit unions continue to enjoy a reputation for personal service and strong member relationships, but that goodwill does not always determine which card members reach for, which app they open or which institution they...
Credit unions have a gift heading into the artificial intelligence era: Their business customers are telling them exactly what to build first. Research from PYMNTS Intelligence, with Velera, titled “The Practical AI Opportunity: Why SMBs Want Guidance Before Automation,” finds that small and mid-sized businesses...
Credit unions have an unusual digital asset dilemma. Most members are not asking them to become cryptocurrency exchanges, yet a sizable share of young members expect their financial institutions to provide some route into a financial system that includes crypto, stablecoins and digital wallets. The...
Watch more: Need to Know With Velera’s Chuck Fagan Chuck Fagan has spent more than three decades watching technology reshape financial services. Along the way, he has seen credit unions adapt to online banking, mobile apps, digital wallets, real-time payments and now, artificial intelligence. Yet...
For credit unions (CUs), the race to strengthen AI capabilities may be decided by following through on the plans already in place rather than developing entirely new innovations. That is the central message of “AI at the FI: Inside Credit Unions’ Demand-Execution Gap,” a PYMNTS...
America’s Credit Unions has called on the Federal Reserve to withdraw its 2023 proposed Regulation II changes to debit interchange until legal challenges have been resolved. The organization shared this and other credit union priorities in a letter submitted to the House Financial Services Committee ahead of Federal Reserve Chair Kevin Warsh’s Tuesday...