With 57 percent of credit union members readily willing to leave for another financial institution for better data security, the rapidly growing industry is potentially at risk for mass defections. But member engagement – especially in the first 30 days of joining – can convince...
Credit unions (CUs) are a popular alternative to traditional banks, with 5,613 CUs in operation as of January 2019, and 195,000 new memberships added in January alone. This popularity is hard-earned — CUs face the stiff challenge of engaging customers on a daily basis to...
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“You can’t teach an old dog new tricks” — so goes the dim, cynical saying. That would seem to apply to credit unions (CUs), and to Consumers Credit Union of Illinois specifically, one of the largest CUs around, which has been in business since 1930 (before the Great...
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Every year, nearly 2.8 million students enroll in college for the first time, and many arrive with bank accounts tied to their hometowns. For on-campus credit unions, that’s a problematic trend, says Eric Bangerter, VP of eCommerce at University of Wisconsin Credit Union. In this...
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In some ways, the average credit union customer is very much like the average customer of any financial institution. They want to know their money is secure, they want to have a positive experience whether they are online or talking to a teller, and when...
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