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Call centers are a $13 billion industry in the U.S. alone. In the inaugural PYMNTS Call Center Commerce Tracker™, in collaboration with IntraNext Systems, PYMNTS dives into the commerce ecosystem that drives them, along with news and a directory of top providers in the space....
Merchants recover only one in four chargebacks when disputes arise over who bought what and when. A .250 batting average is OK in baseball, but lousy in business. Radial VP KC Fox tells PYMNTS that the key to managing chargebacks from the merchant’s side of the equation is eternal...
Centrify, an identity and assessment management (IAM) solution company, revealed on Monday (Nov. 6) the results of a survey that show businesses are not inspiring consumer confidence when it comes to protecting personal information in the event of a cyberattack. Get the Full Story Complete...
There are different levels of fraud management an organization can implement, from completely in-house to completely outsourced. But for a company planning to build an internal team to manage and prevent fraud 24/7, it’s important to understand the value and limitations of this approach. In...
Credit Karma, the free credit monitoring company, announced news on Monday (Oct. 23) of the launch of free ID monitoring. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....
Citibank has announced news that customers can now utilize the popular Citi Quick Lock feature on their debit cards, enabling them to quickly temporarily freeze their card in order to protect their bank accounts. Get the Full Story Complete the form to unlock this article and...
A British cybersecurity firm believes that North Korean hackers are responsible for a recent cyberheist in Taiwan, which targeted the global SWIFT messaging system. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...
Aiming to take on other high-end, luxury websites, eBay announced Monday (Oct. 16) the launch of eBay Authenticate, a service that helps buyers confidently shop online for luxury handbags and wallets that aren’t fakes. Get the Full Story Complete the form to unlock this article...
